AT&T: Was lied to by Aron yesterday that late fee plu...
GetHuman用户~Cecelia来自November 19, 2017的AT&T条客户评论
~Cecelia案的背景
GetHuman：~Cecelia-您能告诉我们其他AT&T个客户何时提起诉讼吗？
~Cecelia：Yes。在November 16上是afternoon。
GetHuman：您是否接触到AT&T，如果可以，怎么做？
~Cecelia：我使用了我在GetHuman AT&T客户电话号码页面上找到的800-331-0500号码：AT&T客户服务电话号码 GetHuman：这些常见的AT&T客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Cecelia 常见 AT&T 问题的列表）
~Cecelia：“ Billing”是我尝试使用to call的原因。
~Cecelia对AT&T客户服务的评价
GetHuman：那么，您如何总结GetHuman的AT&T客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Cecelia：Was lied to by Aron yesterday that late fee plus $*.** credit would be done and my bill reduced to $**.** per month as it was supposed to be per phone call last month. Lied to by Dennis today that he would do a $** credit, and would take care of next * months and that phone bill could not be reduced, however after * months it would never change. Dennis transferred me to ATLANTA "Loyalty Dept" which is the retention dept where "Mena" said I did NOT even have AT&T because my * would not come up. Then she said she did not handle TX and "transferred" me, putting me on hold, then hanging up. Then got Anna through chat, who could not handle problem, kept repeating what I already knew, and put her mgr "Sean" on who was extremely unhelpful, cold and blunt, saying it was non-negotiable and that's the way it is. Sean is definitely VERY POOR "customer service" material."
GetHuman：让我们量化一下您与AT&T联系的经验。在1到5的范围内，如何轻松解决AT&T问题？
~Cecelia：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Cecelia：在沟通方面，我会给他们五分之三的three。
GetHuman：AT&T快速有效地解决问题的能力又如何呢？
~Cecelia：为此，我要说出五分之二的four。
GetHuman：最后-对其他AT&T客户有何建议？
~Cecelia：在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Cecelia在November 16, 2017发生的AT&T客户服务问题中得到了一些有用的反馈和措辞。