AT&T: Signed up for Direct TV and U-verse Phone*Inter...
GetHuman用户~U-ped by U-verse来自November 26, 2017的AT&T条客户评论
~U-ped by U-verse案的背景
GetHuman：~U-ped by U-verse-您能告诉我们其他AT&T个客户何时提起诉讼吗？
~U-ped by U-verse：Yes。在November 19上是late at night。
GetHuman：您是否接触到AT&T，如果可以，怎么做？
~U-ped by U-verse：我使用了我在GetHuman AT&T客户电话号码页面上找到的800-288-2020号码：AT&T客户服务电话号码 GetHuman：这些常见的AT&T客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~U-ped by U-verse 常见 AT&T 问题的列表）
~U-ped by U-verse：“ Change plan”是我尝试使用to call的原因。
~U-ped by U-verse对AT&T客户服务的评价
GetHuman：那么，您如何总结GetHuman的AT&T客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~U-ped by U-verse：Signed up for Direct TV and U-verse Phone*Internet bundle package, with the self-install option (meaning I would hook up the wireless modem myself. Direct TV install perfect. I installed U-verse equipment and no internet. Called tech support. Scheduled Service tech for * days later. I have one jack for phone*internet. Phone worked fine, internet didn't. Tech had to call in *nd tech to help. Took apart jack, got internet working and said I now didn't have phone service. I asked why and said that's the only jack in this house for phone. They said phone wasn't on the order. Gave me a * to call. Left without replacing jack cover. Now had internet and no phone. Called and got transferred ** times over *.* hrs time, repeating the story each time. **th person figured out phone service hadn't been on original U-verse order. Ordered phone service. I wanted my original phone number. She ordered that too & scheduled service tech visit. Waited * more week. Tech came out, said I already had phone
GetHuman：让我们量化一下您与AT&T联系的经验。在1到5的范围内，如何轻松解决AT&T问题？
~U-ped by U-verse：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~U-ped by U-verse：在沟通方面，我会给他们五分之三的four。
GetHuman：AT&T快速有效地解决问题的能力又如何呢？
~U-ped by U-verse：为此，我要说出五分之二的three。
GetHuman：最后-对其他AT&T客户有何建议？
~U-ped by U-verse：在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~U-ped by U-verse在November 19, 2017发生的AT&T客户服务问题中得到了一些有用的反馈和措辞。