AT&T U-Verse: Poor customer service, ***.***.****.

GetHuman用户GetHuman-burch来自दिसंबर १, २०१७的AT&T U-Verse条客户评论

Background on GetHuman-burch's case

GetHuman: GetHuman-burch - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-burch: Sure. It was afternoon, on नवंबर २१.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-burch: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-burch a list of common AT&T U-Verse problems)
GetHuman-burch: "Cancel service" was why I was trying to call.

GetHuman-burch's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-burch: Poor customer service, ***.***.****.
GetHuman: Can you tell the rest of us a bit more from what happened on ११/२१/१७?
GetHuman-burch: ****, *:** pm called with broken cable. Confirmed appt ****, * am - Noon. ****, *:** pm called - no tech arrived. Talked to manager Mark - said tech would arrive no later than *:** am ****. ****, **:** am called - no tech. Finally arrived ****, *:** pm. Terrible customer service. Without phone, internet, tv two full days. Customer Service had no clue about handling the situation except for continually promising work but not getting it done. Should get some compensation.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-burch: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-burch: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-burch: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-burch: 在一天中的早些时候或深夜给他们打电话。不要忘记AT&T U-Verse可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-burch taken from his AT&T U-Verse customer service problem that occurred on नवंबर २१, २०१७.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

GetHuman-burch's AT&T U-Verse Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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