eBay: I called, was transferred five times, only to b...

GetHuman用户~Baldwinbabe来自नवंबर २४, २०१७的eBay条客户评论

~Baldwinbabe案的背景

GetHuman:~Baldwinbabe-您能告诉我们其他eBay个客户何时提起诉讼吗?
~Baldwinbabe:Sure。在नवंबर १८上是middle of the night。
GetHuman:您是否接触到eBay,如果可以,怎么做?
~Baldwinbabe:我使用在GetHuman eBay客户服务联系信息页面上找到的help page:联系eBay客户服务
GetHuman:这些常见的eBay客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Baldwinbabe 常见 eBay 问题的列表)
~Baldwinbabe:“ Technical support”是我尝试使用to contact的原因。

~Baldwinbabe对eBay客户服务的评价

GetHuman:那么,您如何总结GetHuman的eBay客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Baldwinbabe:I called, was transferred five times, only to be hung up on after I had been on the line for over an hour. Last week my rating for uploading tracking was **.**% and then over the past few days dropped to **% putting my top rated status in jeopardy. I downloaded the spreadsheet to see where I went wrong only to find out that since July I have had *** transactions that did not meet the tracking requirements. I checked the transactions and tracking numbers and not only had uploaded tracking within a few hours of payment, but all numbers had been scanned by USPS within one business day...more than meeting the requirement on every single one. The system is not working properly and no one has been remotely helpful. How do we fix this? I do not think it is fair for good sellers to have to lose their top rated status over eBay's system errors. Is this happening to anybody else?
GetHuman:让我们量化一下您与eBay联系的经验。在1到5的范围内,如何轻松解决eBay问题?
~Baldwinbabe:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Baldwinbabe:在沟通方面,我会给他们五分之三的one。
GetHuman:eBay快速有效地解决问题的能力又如何呢?
~Baldwinbabe:为此,我要说出五分之二的four。
GetHuman:最后-对其他eBay客户有何建议?
~Baldwinbabe:尽早或晚些时候与他们打交道。不要忘记eBay可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Baldwinbabe在नवंबर १८, २०१७发生的eBay客户服务问题中得到了一些有用的反馈和措辞。

eBay

3.30 of 5 stars | 877条评论

~Baldwinbabe的eBay评论

寻求帮助的困难
2 5星
沟通质量
1 5星
及时和专业
4 5星
整体客户服务评分
2 5星

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