Verizon FiOS: No phone or internet since yesterday morning...

GetHuman用户~mommy2divas来自نوفمبر ٢٠، ٢٠١٧的Verizon FiOS条客户评论

~mommy2divas案的背景

GetHuman:~mommy2divas-您能告诉我们其他Verizon FiOS个客户何时提起诉讼吗?
~mommy2divas:Yes。在نوفمبر ١٧上是afternoon。
GetHuman:您是否接触到Verizon FiOS,如果可以,怎么做?
~mommy2divas:我使用了我在GetHuman Verizon FiOS客户电话号码页面上找到的800-837-4966号码:Verizon FiOS客户服务电话号码
GetHuman:这些常见的Verizon FiOS客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~mommy2divas 常见 Verizon FiOS 问题的列表)
~mommy2divas:“ Change Plan”是我尝试使用to call的原因。

~mommy2divas对Verizon FiOS客户服务的评价

GetHuman:那么,您如何总结GetHuman的Verizon FiOS客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~mommy2divas:No phone or internet since yesterday morning. After spending an hour on the phone yesterday with an idiot who insisted that, despite an ice storm in my area which had pwoer out in thousands of homes, my phone and internet outage was the result of the outlet in my house (which works) not generating enough power and that he would send someone out Saturday. Today the rep I got at least confirmed there was an outage in my area and then told me now that it was in the system, it would be fixed within hours. Then he said if it wasn't fixed by tomorrow, I still had a technician coming to check my equipment on Saturday. When I told him that he had confirmed a service outage in my area so clearly it wasn't my equipment, he then tried to say it could be the box outside my house. I again said that would not cause a service outage in my area and he said that if it was the box it was their fault and tehre would be no charge to me. Ugh!! Why can't I speak to someone without a heavy accent who kn
GetHuman:让我们量化一下您与Verizon FiOS联系的经验。在1到5的范围内,如何轻松解决Verizon FiOS问题?
~mommy2divas:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~mommy2divas:在沟通方面,我会给他们五分之三的three。
GetHuman:Verizon FiOS快速有效地解决问题的能力又如何呢?
~mommy2divas:为此,我要说出五分之二的one。
GetHuman:最后-对其他Verizon FiOS客户有何建议?
~mommy2divas:在一天中的早些时候或深夜给他们打电话。不要忘记Verizon FiOS可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~mommy2divas在نوفمبر ١٧، ٢٠١٧发生的Verizon FiOS客户服务问题中得到了一些有用的反馈和措辞。

Verizon FiOS

2.23 of 5 stars | 444条评论

~mommy2divas的Verizon FiOS评论

寻求帮助的困难
2 5星
沟通质量
3 5星
及时和专业
1 5星
整体客户服务评分
2 5星

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