USAA: They do not understand that I will try to help...

GetHuman用户~MDaz来自ottobre 29º, 2017的USAA条客户评论

~MDaz案的背景

GetHuman:~MDaz-您能告诉我们其他USAA个客户何时提起诉讼吗?
~MDaz:Yeah。在ottobre 19º上是afternoon。
GetHuman:您是否接触到USAA,如果可以,怎么做?
~MDaz:我使用了我在GetHuman USAA客户电话号码页面上找到的800-531-8722号码:USAA客户服务电话号码
GetHuman:这些常见的USAA客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~MDaz 常见 USAA 问题的列表)
~MDaz:“ Coverage Questions”是我尝试使用to call的原因。

~MDaz对USAA客户服务的评价

GetHuman:那么,您如何总结GetHuman的USAA客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~MDaz:They do not understand that I will try to help you by explaining that emails and voicemails and talking to whoever in customer service does not encourage me to remain a customer or encourage our entire family to remain as customers based on how they have handled a claim that is unresolved going on over three months now. Honestly I was told my case was reviewed but what I asked for was to be sent to manager of manager and*or appeals. That's what I have asked for in every form for * weeks. I have now turned to just reiterating to anyone who answers, in a nice tone, that I'm sorry they are driving me away. What really gets me is the fact that I have quotes for same or BETTER coverage and the premiums are lower. So, they will be losing * members by the end of this month because none of us can understand why they would handle us like this, or the amount of life uproaring that must be involved if you should ever have to file and deal with a claim. FYI - **** March quote for * mos auto in
GetHuman:让我们量化一下您与USAA联系的经验。在1到5的范围内,如何轻松解决USAA问题?
~MDaz:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~MDaz:在沟通方面,我会给他们五分之三的two。
GetHuman:USAA快速有效地解决问题的能力又如何呢?
~MDaz:为此,我要说出五分之二的five。
GetHuman:最后-对其他USAA客户有何建议?
~MDaz:在一天中的早些时候或深夜给他们打电话。不要忘记USAA可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~MDaz在ottobre 19º, 2017发生的USAA客户服务问题中得到了一些有用的反馈和措辞。

USAA

2.75 of 5 stars | 67条评论

~MDaz的USAA评论

寻求帮助的困难
3 5星
沟通质量
2 5星
及时和专业
5 5星
整体客户服务评分
3 5星

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