TomTom: My problem on my Tom Tom Xl was it began HISSIN...

GetHuman用户~GeneBeley来自noviembre 23º, 2017的TomTom条客户评论

~GeneBeley案的背景

GetHuman:~GeneBeley-您能告诉我们其他TomTom个客户何时提起诉讼吗?
~GeneBeley:Sure。在noviembre 17º上是afternoon。
GetHuman:您是否接触到TomTom,如果可以,怎么做?
~GeneBeley:我使用在GetHuman TomTom客户服务联系信息页面上找到的help page:联系TomTom客户服务
GetHuman:这些常见的TomTom客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~GeneBeley 常见 TomTom 问题的列表)
~GeneBeley:“ Returns”是我尝试使用to contact的原因。

~GeneBeley对TomTom客户服务的评价

GetHuman:那么,您如何总结GetHuman的TomTom客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~GeneBeley:My problem on my Tom Tom Xl was it began HISSING like a snake instead of hearing the voice. I called on a Friday, August **, ****. I had to wait nearly ** minutes to get a customer service man on the line. Then he spoke such poor English that I kept having to ask him to repeat himself. Then at * p.m., West coast time, the switchboard shut us off! I've never seen anything like this, and then I learned they only work daytime regular hours, Monday through Friday EAST COAST TIME, which screws West Coast people for sure. Also, I think a GPS company should have ** hours, * days a week customer service to even be considered in the excellent rating. If you're traveling and there is a problem, you need help NOW, not two or three days from now, like this weekend is a three day holiday weekend. Next time I buy a car GPS, which obviously may be VERY soon, I will do my homework on which company offers better customer service, because, after the sale, that's what counts.
GetHuman:让我们量化一下您与TomTom联系的经验。在1到5的范围内,如何轻松解决TomTom问题?
~GeneBeley:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~GeneBeley:在沟通方面,我会给他们五分之三的two。
GetHuman:TomTom快速有效地解决问题的能力又如何呢?
~GeneBeley:为此,我要说出五分之二的three。
GetHuman:最后-对其他TomTom客户有何建议?
~GeneBeley:尽早或晚些时候与他们打交道。不要忘记TomTom可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~GeneBeley在noviembre 17º, 2017发生的TomTom客户服务问题中得到了一些有用的反馈和措辞。

TomTom

2.50 of 5 stars | 163条评论

~GeneBeley的TomTom评论

寻求帮助的困难
3 5星
沟通质量
2 5星
及时和专业
3 5星
整体客户服务评分
3 5星

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