T-Mobile: I am trying to setup a direct debit on my disab...
GetHuman用户~Kev来自noviembre 25º, 2017的T-Mobile条客户评论
~Kev案的背景
GetHuman:~Kev-您能告诉我们其他T-Mobile个客户何时提起诉讼吗?
~Kev:Sure。在noviembre 17º上是afternoon。
GetHuman:您是否接触到T-Mobile,如果可以,怎么做?
GetHuman:这些常见的T-Mobile客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Kev 常见 T-Mobile 问题的列表)
~Kev:“ Service problem”是我尝试使用to call的原因。
~Kev对T-Mobile客户服务的评价
GetHuman:那么,您如何总结GetHuman的T-Mobile客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Kev:I am trying to setup a direct debit on my disabled parents T-Mobile account so they can pay their bills. I have never tried to do anything so difficult in my life. I setup the account*to start with and was told when the SIM card arrived call them back to setup the debit. Now I cannot do this, my parents have to call, the reason I setup the account to start with*is to save them trying to talk on the phone as my father had a stroke and my mother cannot hear very well. How difficult is this to understand? The first customer service guy*just hung up on my because I don't think he spoke very good English so couldn't understand what I was trying to say (Is that a good UK customer service helpline).
GetHuman:让我们量化一下您与T-Mobile联系的经验。在1到5的范围内,如何轻松解决T-Mobile问题?
~Kev:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Kev:在沟通方面,我会给他们五分之三的three。
GetHuman:T-Mobile快速有效地解决问题的能力又如何呢?
~Kev:为此,我要说出五分之二的four。
GetHuman:最后-对其他T-Mobile客户有何建议?
~Kev:在一天中的早些时候或深夜给他们打电话。不要忘记T-Mobile可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Kev在noviembre 17º, 2017发生的T-Mobile客户服务问题中得到了一些有用的反馈和措辞。