Southwest Airlines: Not happy. I purchased a ticket with the insur...

GetHuman用户~houston来自November 25th, 2017的Southwest Airlines条客户评论

~houston案的背景

GetHuman:~houston-您能告诉我们其他Southwest Airlines个客户何时提起诉讼吗?
~houston:Yes。在November 17th上是middle of the night。
GetHuman:您是否接触到Southwest Airlines,如果可以,怎么做?
~houston:我使用了我在GetHuman Southwest Airlines客户电话号码页面上找到的800-435-9792号码:Southwest Airlines客户服务电话号码
GetHuman:这些常见的Southwest Airlines客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~houston 常见 Southwest Airlines 问题的列表)
~houston:“ Change Booking”是我尝试使用to call的原因。

~houston对Southwest Airlines客户服务的评价

GetHuman:那么,您如何总结GetHuman的Southwest Airlines客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~houston:Not happy. I purchased a ticket with the insurance and had to cancel flight do to my mother sick with cancer. My mother passed & I notified SWA. Only a $*** credit was given. After calling back several times, they issued the full credit when I faxed the death certificate. They did not tell me the vouchers were split in two and each had a different expiration date. I got ready use vouchers & only one was good. I called SWA & they stated that yes, it should have been one combined voucher & not two, But I should have read the email more carefully. The original rep said the expiration date was May ****, so I assumed it was for both. He never stated otherwise. So, I just donated $***.** to a multi-million dollar company. SMH & Very Dissatisfied! Flight * GJ*LWD
GetHuman:让我们量化一下您与Southwest Airlines联系的经验。在1到5的范围内,如何轻松解决Southwest Airlines问题?
~houston:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~houston:在沟通方面,我会给他们五分之三的five。
GetHuman:Southwest Airlines快速有效地解决问题的能力又如何呢?
~houston:为此,我要说出五分之二的two。
GetHuman:最后-对其他Southwest Airlines客户有何建议?
~houston:在一天中的早些时候或深夜给他们打电话。不要忘记Southwest Airlines可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~houston在November 17th, 2017发生的Southwest Airlines客户服务问题中得到了一些有用的反馈和措辞。

Southwest Airlines

2.23 of 5 stars | 749条评论

~houston的Southwest Airlines评论

寻求帮助的困难
2 5星
沟通质量
5 5星
及时和专业
2 5星
整体客户服务评分
3 5星

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