Southwest Airlines: Not happy. I purchased a ticket with the insur...
GetHuman用户~houston来自November 25th, 2017的Southwest Airlines条客户评论
~houston案的背景
GetHuman：~houston-您能告诉我们其他Southwest Airlines个客户何时提起诉讼吗？
~houston：Yes。在November 17th上是middle of the night。
GetHuman：您是否接触到Southwest Airlines，如果可以，怎么做？
GetHuman：这些常见的Southwest Airlines客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~houston 常见 Southwest Airlines 问题的列表）
~houston：“ Change Booking”是我尝试使用to call的原因。
~houston对Southwest Airlines客户服务的评价
GetHuman：那么，您如何总结GetHuman的Southwest Airlines客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~houston：Not happy. I purchased a ticket with the insurance and had to cancel flight do to my mother sick with cancer. My mother passed & I notified SWA. Only a $*** credit was given. After calling back several times, they issued the full credit when I faxed the death certificate. They did not tell me the vouchers were split in two and each had a different expiration date. I got ready use vouchers & only one was good. I called SWA & they stated that yes, it should have been one combined voucher & not two, But I should have read the email more carefully. The original rep said the expiration date was May ****, so I assumed it was for both. He never stated otherwise. So, I just donated $***.** to a multi-million dollar company. SMH & Very Dissatisfied! Flight * GJ*LWD
GetHuman：让我们量化一下您与Southwest Airlines联系的经验。在1到5的范围内，如何轻松解决Southwest Airlines问题？
~houston：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~houston：在沟通方面，我会给他们五分之三的five。
GetHuman：Southwest Airlines快速有效地解决问题的能力又如何呢？
~houston：为此，我要说出五分之二的two。
GetHuman：最后-对其他Southwest Airlines客户有何建议？
~houston：在一天中的早些时候或深夜给他们打电话。不要忘记Southwest Airlines可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~houston在November 17th, 2017发生的Southwest Airlines客户服务问题中得到了一些有用的反馈和措辞。