Samsung: I sent a working out-of-warranty phone to Samsu...
GetHuman用户~babatjie来自November 4, 2017的Samsung条客户评论
~babatjie案的背景
GetHuman：~babatjie-您能告诉我们其他Samsung个客户何时提起诉讼吗？
~babatjie：Yup。在Oktober 27上是evening。
GetHuman：您是否接触到Samsung，如果可以，怎么做？
GetHuman：这些常见的Samsung客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~babatjie 常见 Samsung 问题的列表）
~babatjie：“ Account Access”是我尝试使用to call的原因。
~babatjie对Samsung客户服务的评价
GetHuman：那么，您如何总结GetHuman的Samsung客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~babatjie：I sent a working out-of-warranty phone to Samsung for what I had been advised would be a free factory reset to resolve a minor software issue. Two weeks later, I received a bill for $**. When I called, rep kept insisting that out-of-warranty repairs must be paid for* I told her Samsung had promised a free procedure. She claimed repairs had been done and phone could not be returned till I paid for them. I asked to speak to supervisor and was left on hold for ** min. In * subsequent emails, I could not get anyone to explain what had been done that cost $**, or whether the invoice was actually a request to authorize the work. I kept receiving robotic emails saying it was standard policy to diagnose needed repairs, and standard policy to require payment. In the course of these contacts, one email said LCD was broken. No one could say if repair had been performed. I demanded to have phone returned* it arrived * weeks later without paperwork, LCD was fine but phone was no longer functional.
GetHuman：让我们量化一下您与Samsung联系的经验。在1到5的范围内，如何轻松解决Samsung问题？
~babatjie：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~babatjie：在沟通方面，我会给他们五分之三的one。
GetHuman：Samsung快速有效地解决问题的能力又如何呢？
~babatjie：为此，我要说出五分之二的two。
GetHuman：最后-对其他Samsung客户有何建议？
~babatjie：在一天中的早些时候或深夜给他们打电话。不要忘记Samsung可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~babatjie在Oktober 27, 2017发生的Samsung客户服务问题中得到了一些有用的反馈和措辞。