Panasonic: My Bluray disc player needs a firmware update...
GetHuman用户~James来自November 21, 2017的Panasonic条客户评论
~James案的背景
GetHuman：~James-您能告诉我们其他Panasonic个客户何时提起诉讼吗？
~James：Sure。在November 18上是middle of the night。
GetHuman：您是否接触到Panasonic，如果可以，怎么做？
GetHuman：这些常见的Panasonic客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~James 常见 Panasonic 问题的列表）
~James：“ Refund an Order”是我尝试使用to call的原因。
~James对Panasonic客户服务的评价
GetHuman：那么，您如何总结GetHuman的Panasonic客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~James：My Bluray disc player needs a firmware update. I called Panasonic several months ago and they said they would charge me $*.** to give me the update. After I agreed to that they said they would call me back and they never did. Two weeks ago I went online to try get the firmware. If you download it yourself, there is no charge. I tried to download it but it didn't work. I sent customer service a message and they said they would respond within ** hours. They never did. I did the same thing last week, with the same result. Today I tried calling CS. After waiting ** minutes, I heard the phone on the other end ring once and then it went dead. Panasonic is clearly too big a company to install the proper customer service that cares about its customers.
GetHuman：让我们量化一下您与Panasonic联系的经验。在1到5的范围内，如何轻松解决Panasonic问题？
~James：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~James：在沟通方面，我会给他们五分之三的three。
GetHuman：Panasonic快速有效地解决问题的能力又如何呢？
~James：为此，我要说出五分之二的four。
GetHuman：最后-对其他Panasonic客户有何建议？
~James：在一天中的早些时候或深夜给他们打电话。不要忘记Panasonic可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~James在November 18, 2017发生的Panasonic客户服务问题中得到了一些有用的反馈和措辞。