Optus - Faults: Loud buzzing on our phone to the point where a...

GetHuman用户~Grey Nomad来自November 26th, 2017的Optus - Faults条客户评论

~Grey Nomad案的背景

GetHuman:~Grey Nomad-您能告诉我们其他Optus - Faults个客户何时提起诉讼吗?
~Grey Nomad:Sure。在November 24th上是late at night。
GetHuman:您是否接触到Optus - Faults,如果可以,怎么做?
~Grey Nomad:我使用了我在GetHuman Optus - Faults客户电话号码页面上找到的133 937号码:Optus - Faults客户服务电话号码
GetHuman:这些常见的Optus - Faults客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Grey Nomad 常见 Optus - Faults 问题的列表)
~Grey Nomad:“ Technical Support”是我尝试使用to call的原因。

~Grey Nomad对Optus - Faults客户服务的评价

GetHuman:那么,您如何总结GetHuman的Optus - Faults客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Grey Nomad:Loud buzzing on our phone to the point where a conversation is untenable. I am on a rural property & this is an ongoing problem, since ****, especially after rain. The fault lies with the Telstra lines & they repeatedly ignored my requests for service, hence my move to OPTUS. When I contacted OPTUS yesterday I played a recording of the noise to their service representative. She took my mobile number then asked me to hang up the landline phone. Within seconds she called back on my mobile & explained that she suspected the fault to be at the local hub. She explained that she will immediately start the fault reporting procedure & if I could wait would try & get the problem sorted for me. The process took ** minutes & took * calls to various people on her part, she reported her progress to me after each call. Finally she issued a fault report number to me & told me the process for rectifying the fault was underway. Now around * hours later my phone is noise free & the best it's been in lit
GetHuman:让我们量化一下您与Optus - Faults联系的经验。在1到5的范围内,如何轻松解决Optus - Faults问题?
~Grey Nomad:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Grey Nomad:在沟通方面,我会给他们五分之三的five。
GetHuman:Optus - Faults快速有效地解决问题的能力又如何呢?
~Grey Nomad:为此,我要说出五分之二的one。
GetHuman:最后-对其他Optus - Faults客户有何建议?
~Grey Nomad:在一天中的早些时候或深夜给他们打电话。不要忘记Optus - Faults可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Grey Nomad在November 24th, 2017发生的Optus - Faults客户服务问题中得到了一些有用的反馈和措辞。

Optus - Faults

1.92 of 5 stars | 176条评论

~Grey Nomad的Optus - Faults评论

寻求帮助的困难
2 5星
沟通质量
5 5星
及时和专业
1 5星
整体客户服务评分
3 5星

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