Motel 6: I called on a Saturday afternoon and waited...

GetHuman用户~JLKbtm2top来自November 27, 2017的Motel 6条客户评论

~JLKbtm2top案的背景

GetHuman:~JLKbtm2top-您能告诉我们其他Motel 6个客户何时提起诉讼吗?
~JLKbtm2top:Yup。在November 20上是afternoon。
GetHuman:您是否接触到Motel 6,如果可以,怎么做?
~JLKbtm2top:我使用了我在GetHuman Motel 6客户电话号码页面上找到的800-466-8356号码:Motel 6客户服务电话号码
GetHuman:这些常见的Motel 6客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~JLKbtm2top 常见 Motel 6 问题的列表)
~JLKbtm2top:“ Insurance claim”是我尝试使用to call的原因。

~JLKbtm2top对Motel 6客户服务的评价

GetHuman:那么,您如何总结GetHuman的Motel 6客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~JLKbtm2top:I called on a Saturday afternoon and waited ** minutes listening to irritating ads. The agent was unhelpful* instead of listening to my overall story or specific complaint, he insisted on interrupting me every ** seconds or so to "document" some fact for the report he was making. After * or * interruptions I told him it would be easier for me if he just letr me tell the story (which was a bit complicated) and then ask me to clarify certain things. He stated "that is not how Motel * conducts it's cases" I told him I was unaware this was a "case". He began to backtrack and said, "Well go on, tell me the way you need to." It was said in a contemptuous,patronizing way that really put me off. I told him I wanted another agent or supervisor. He said neither was available. "Fine." I said, "I'll hold. Or you can have someone call me." He then said it would be ** hours before I received a return call. At that point, anything was better than this guy, "Bobbie". He must have remembered the calls
GetHuman:让我们量化一下您与Motel 6联系的经验。在1到5的范围内,如何轻松解决Motel 6问题?
~JLKbtm2top:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~JLKbtm2top:在沟通方面,我会给他们五分之三的two。
GetHuman:Motel 6快速有效地解决问题的能力又如何呢?
~JLKbtm2top:为此,我要说出五分之二的one。
GetHuman:最后-对其他Motel 6客户有何建议?
~JLKbtm2top:在一天中的早些时候或深夜给他们打电话。不要忘记Motel 6可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~JLKbtm2top在November 20, 2017发生的Motel 6客户服务问题中得到了一些有用的反馈和措辞。

Motel 6

1.91 of 5 stars | 51条评论

~JLKbtm2top的Motel 6评论

寻求帮助的困难
3 5星
沟通质量
2 5星
及时和专业
1 5星
整体客户服务评分
2 5星

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