Merrill Lynch: There is no way to talk with a human if I do no...
GetHuman用户~Kyle来自November 15, 2017的Merrill Lynch条客户评论
~Kyle案的背景
GetHuman:~Kyle-您能告诉我们其他Merrill Lynch个客户何时提起诉讼吗?
~Kyle:Yeah。在November 14上是middle of the night。
GetHuman:您是否接触到Merrill Lynch,如果可以,怎么做?
GetHuman:这些常见的Merrill Lynch客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Kyle 常见 Merrill Lynch 问题的列表)
~Kyle:“ Setup an account”是我尝试使用to call的原因。
~Kyle对Merrill Lynch客户服务的评价
GetHuman:那么,您如何总结GetHuman的Merrill Lynch客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Kyle:There is no way to talk with a human if I do not have a current account number. I HAVE BEEN TRYING TO GET INFORMATION REGARDING A ****-R FORM THAT HAS ERRORS IN IT!!!! YOUR PHONE SYSTEM IS THE WORST THAT I HAVE EVER ENCOUNTERED. I AM PLEASED THAT AFTER I GET THRU THIS TAX CRISIS, I WILL NEVER HAVE TO TRY TO GET IN TOUCH WITH ANYONE AT MERRILL LYNCH EVER AGAIN. HOWEVER, MY PROBLEM IS STILL NOT RESOLVED!!!!!!!!
GetHuman:让我们量化一下您与Merrill Lynch联系的经验。在1到5的范围内,如何轻松解决Merrill Lynch问题?
~Kyle:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Kyle:在沟通方面,我会给他们五分之三的one。
GetHuman:Merrill Lynch快速有效地解决问题的能力又如何呢?
~Kyle:为此,我要说出五分之二的two。
GetHuman:最后-对其他Merrill Lynch客户有何建议?
~Kyle:在一天中的早些时候或深夜给他们打电话。不要忘记Merrill Lynch可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Kyle在November 14, 2017发生的Merrill Lynch客户服务问题中得到了一些有用的反馈和措辞。