Magento Commerce: They do answer, but basically they just pretend...
GetHuman用户~anonymous来自novembre 19, 2017的Magento Commerce条客户评论
~anonymous案的背景
GetHuman:~anonymous-您能告诉我们其他Magento Commerce个客户何时提起诉讼吗?
~anonymous:Sure。在novembre 16上是afternoon。
GetHuman:您是否接触到Magento Commerce,如果可以,怎么做?
GetHuman:这些常见的Magento Commerce客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~anonymous 常见 Magento Commerce 问题的列表)
~anonymous:“ Complaint”是我尝试使用to call的原因。
~anonymous对Magento Commerce客户服务的评价
GetHuman:那么,您如何总结GetHuman的Magento Commerce客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~anonymous:They do answer, but basically they just pretend not to understand, or ask the same question over and over, and ignore your answer, and ask you to use email. The point is to not actually give your customer service via the phone, so they do everything they can to pretend they don't understand a simple answer, like YES... they just keep saying go back to your support ticket. And respond to that first. If you answer, Yes, I've done that, they just pretend they didn't understand and repeat themselves. Love the product, but honestly, * weeks of open support ticket is RIDICULOUS!
GetHuman:让我们量化一下您与Magento Commerce联系的经验。在1到5的范围内,如何轻松解决Magento Commerce问题?
~anonymous:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~anonymous:在沟通方面,我会给他们五分之三的one。
GetHuman:Magento Commerce快速有效地解决问题的能力又如何呢?
~anonymous:为此,我要说出五分之二的four。
GetHuman:最后-对其他Magento Commerce客户有何建议?
~anonymous:在一天中的早些时候或深夜给他们打电话。不要忘记Magento Commerce可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~anonymous在novembre 16, 2017发生的Magento Commerce客户服务问题中得到了一些有用的反馈和措辞。