Logitech: Mouse died. Called for a warranty replacement...
GetHuman用户~John Walker来自November 28th, 2017的Logitech条客户评论
~John Walker案的背景
GetHuman:~John Walker-您能告诉我们其他Logitech个客户何时提起诉讼吗?
~John Walker:Yup。在November 26th上是middle of the night。
GetHuman:您是否接触到Logitech,如果可以,怎么做?
GetHuman:这些常见的Logitech客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~John Walker 常见 Logitech 问题的列表)
~John Walker:“ Repairs”是我尝试使用to call的原因。
~John Walker对Logitech客户服务的评价
GetHuman:那么,您如何总结GetHuman的Logitech客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~John Walker:Mouse died. Called for a warranty replacement. Got a tech who said I needed my receipt in spite of my having registered it online at time of purchase. He suggested that I could have purchased it God knows when and registered it long afterwards. Because it had a *-year warranty, and since it hasn't even been on the market that long, this was irrelevant! I told him so and he hung up on me. I called back and talked to a supervisor. Hope to have a replacement soon. Not feeling fuzzy about Logitech.
GetHuman:让我们量化一下您与Logitech联系的经验。在1到5的范围内,如何轻松解决Logitech问题?
~John Walker:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~John Walker:在沟通方面,我会给他们五分之三的five。
GetHuman:Logitech快速有效地解决问题的能力又如何呢?
~John Walker:为此,我要说出五分之二的two。
GetHuman:最后-对其他Logitech客户有何建议?
~John Walker:在一天中的早些时候或深夜给他们打电话。不要忘记Logitech可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~John Walker在November 26th, 2017发生的Logitech客户服务问题中得到了一些有用的反馈和措辞。