Kobo Books: I have had Kobo on my blackberry Q** for over a...

GetHuman用户~gelgamesh来自November 27th, 2017的Kobo Books条客户评论

~gelgamesh案的背景

GetHuman:~gelgamesh-您能告诉我们其他Kobo Books个客户何时提起诉讼吗?
~gelgamesh:Yes I can。在November 26th上是middle of the night。
GetHuman:您是否接触到Kobo Books,如果可以,怎么做?
~gelgamesh:我使用在GetHuman Kobo Books客户服务联系信息页面上找到的help page:联系Kobo Books客户服务
GetHuman:这些常见的Kobo Books客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~gelgamesh 常见 Kobo Books 问题的列表)
~gelgamesh:“ Returns”是我尝试使用to contact的原因。

~gelgamesh对Kobo Books客户服务的评价

GetHuman:那么,您如何总结GetHuman的Kobo Books客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~gelgamesh:I have had Kobo on my blackberry Q** for over a year. In that time I have never had a book not download, either free or purchased. I recently purchased * books in a series all downloaded and opened except book **. I tried to a week to sync and reload to no avail. Finally I called KOBO and got a rep with a slight accent who informed me that if I looked at the bottom of the site it did not show a blackberry symbol so the book is not compatible. Treating me like i was less than intelligent she kept saying "You are not listening, it will not work and speaking to a manager will not change that" I informed her I had lots of book without BB symbol she kept repeating that no BB symbol means the book will not work. The only thing they could do was reimburse the amount. I asked to speak with manager and she refused then finally put me on hold and the call hung up. I called back and got the same agent who argued with me several minutes before i finally said if she did not get a manager i would se
GetHuman:让我们量化一下您与Kobo Books联系的经验。在1到5的范围内,如何轻松解决Kobo Books问题?
~gelgamesh:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~gelgamesh:在沟通方面,我会给他们五分之三的five。
GetHuman:Kobo Books快速有效地解决问题的能力又如何呢?
~gelgamesh:为此,我要说出五分之二的four。
GetHuman:最后-对其他Kobo Books客户有何建议?
~gelgamesh:尽早或晚些时候与他们打交道。不要忘记Kobo Books可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~gelgamesh在November 26th, 2017发生的Kobo Books客户服务问题中得到了一些有用的反馈和措辞。

Kobo Books

1.90 of 5 stars | 81条评论

~gelgamesh的Kobo Books评论

寻求帮助的困难
2 5星
沟通质量
5 5星
及时和专业
4 5星
整体客户服务评分
4 5星

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