John Hancock: On ********** we returned two surrendered polic...
GetHuman用户~dismay来自November 22., 2017的John Hancock条客户评论
~dismay案的背景
GetHuman：~dismay-您能告诉我们其他John Hancock个客户何时提起诉讼吗？
~dismay：Yes。在November 15.上是morning。
GetHuman：您是否接触到John Hancock，如果可以，怎么做？
GetHuman：这些常见的John Hancock客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~dismay 常见 John Hancock 问题的列表）
~dismay：“ Get financial advice”是我尝试使用to call的原因。
~dismay对John Hancock客户服务的评价
GetHuman：那么，您如何总结GetHuman的John Hancock客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~dismay：On ********** we returned two surrendered policy checks to John Hancock because they failed to deduct federal and state withholding taxes. (One check had $*** withheld but the total deductions still stated $*.**?) When you call customer service @ ***-***-**** you end with someone in either Nova Scotia, or upstate New York. John Hancock's hub is in Boston, MA, so the customer service rep relays the problem to them and quotes a "**-** business day" response time. When the **-** days are up and you have received no response they quote the same thing again. As of ********* we have received no corrected checks, and no response from John Hancock. We don't understand how such a large company can have such poor customer service!
GetHuman：让我们量化一下您与John Hancock联系的经验。在1到5的范围内，如何轻松解决John Hancock问题？
~dismay：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~dismay：在沟通方面，我会给他们五分之三的four。
GetHuman：John Hancock快速有效地解决问题的能力又如何呢？
~dismay：为此，我要说出五分之二的three。
GetHuman：最后-对其他John Hancock客户有何建议？
~dismay：在一天中的早些时候或深夜给他们打电话。不要忘记John Hancock可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~dismay在November 15., 2017发生的John Hancock客户服务问题中得到了一些有用的反馈和措辞。