JetBlue: No response to complaint
GetHuman用户GetHuman-abrcrmbi来自Disember 1, 2017的JetBlue条客户评论
GetHuman-abrcrmbi案的背景
GetHuman：GetHuman-abrcrmbi-您能告诉我们其他JetBlue个客户何时提起诉讼吗？
GetHuman-abrcrmbi：Yeah。在November 24上是middle of the night。
GetHuman：您是否接触到JetBlue，如果可以，怎么做？
GetHuman-abrcrmbi：我使用了我在GetHuman JetBlue客户电话号码页面上找到的800-538-2583号码：JetBlue客户服务电话号码 GetHuman：这些常见的JetBlue客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-abrcrmbi 常见 JetBlue 问题的列表）
GetHuman-abrcrmbi：“ Frequent flyer program”是我尝试使用to call的原因。
GetHuman-abrcrmbi对JetBlue客户服务的评价
GetHuman：那么，您如何总结GetHuman的JetBlue客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-abrcrmbi：No response to complaint
GetHuman：您能从11/24/17发生的事情中告诉我们其他人吗？
GetHuman-abrcrmbi：Friday (feb **th) I flew from buffalo to jfk &missed connecting flight due to buffalo snowstorm. Had a ** hour layover until next flight. To kill some time I visited the Air Space lounge at *:**am and spoke to a young lady with black curly hair working the front desk. I told her I missed my flight and had to wait until the next one, ** hours later. She suggested that I leave the airport, take a $** bus to timesquare & explore the city (for my *st time ever!) She offered to hold my carryon for me while I was gone & said she would tell her relief shift person about it. I returned @*:**pm to find * TSA officers, (* women & * man) tearing through my carryon right at the front desk for anyone to see. I said "excuse me, that's my bag". They then scolded me for leaving it unattended. *I explained my situation & how the nice young lady from the morning shift encouraged me to leave it, she said it was going to be safe there & "people leave their bags with us all the time". They continued for * solid minutes telling me that they "never" hold bags. I added that if I would have known it was the slightest issue, I wouldn't have left it in the first place. I apologized profusely(although I was just following the previous girls instructions)*Dark skinned manager with short hair(also standing with the the TSA officers)*was the MOST stern with me. He said he tried calling me 'all day', however, he called the number on my luggage tag (which is my leisure cell phone)& that phone was dead from exploring the city for hours.*(When I charged & checked that phone, he only tried calling * times & never left a voicemail. I only answer unrecognizable numbers on my work phone)*Fast forward to the flight. The on flight entertainment wasn't working properly on my seat (seat *D) and when I asked for * snacks instead of *(I was hungry after the ** hour layover) I was given attitude from Jaclyn.*The pilot was super friendly and funny too! When we landed I had a bag under my seat with souvenirs, and I completely forgot about it until I was at baggage claim. The girl with a thick austraillian accent paged on the walkie talkie and they said they would hold my bag for me at my gate.I had to retrieve a "temporary gate pass" and go back through security, which is a whole other story in itself.**(I only had my purse that needed to be ran through security, which I accidentally still had a *** empty mini Dasani water from previous flight. I got called up to walk through, stepped on the designated footprints stickers, put my hands over my head and waited. I am deaf in my left ear and did not hear the young man tell me to walk out, so I stood there an extra ** seconds longer. He was extremely rude to me because I didn't follow his commands. I was then told to stand and wait for results (all normal procedure) until the lady standing with me said "what the **** are you wearing? You got stockings, leggings, leg warmers, shorts on..." I said dumbfounded "No, just a dress with leggings that look like a knit sweater" I lifted them up so she could better see. She then yelled "girl, yo' outfit wack" with a COMPLETELY straight face. Meanwhile, another TSA agent had already found & disposed of my water AND a small *oz container of perfume, that had made it through security countless times. I didn't even argue because I was so rushed to get back to my bag.)**I finally made it back to my gate and told the lady I was there to pick up my bag. She looked at me like I was crazy and I had to describe it to her in detail (size, color of bag, writing, what was inside) she then pulled it right out from behind her podium.. she had it all along. I thanked her up and down and booked it to meet my fianc** who had been circling the airport waiting for me. In the truck, I opened my bag only to find that * of the * souvenirs were missing. (An ashtray and * magnets). I travel JetBlue frequently and have never had complaints, but this was a travelers nightmare.
GetHuman：让我们量化一下您与JetBlue联系的经验。在1到5的范围内，如何轻松解决JetBlue问题？
GetHuman-abrcrmbi：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-abrcrmbi：在沟通方面，我会给他们五分之三的one。
GetHuman：JetBlue快速有效地解决问题的能力又如何呢？
GetHuman-abrcrmbi：为此，我要说出五分之二的five。
GetHuman：最后-对其他JetBlue客户有何建议？
GetHuman-abrcrmbi：在一天中的早些时候或深夜给他们打电话。不要忘记JetBlue可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-abrcrmbi在November 24, 2017发生的JetBlue客户服务问题中得到了一些有用的反馈和措辞。