My experience was bad with Hotwire, I had relie...

GetHuman用户~John来自November 20., 2017的Hotwire条客户评论

~John案的背景

GetHuman:~John-您能告诉我们其他Hotwire个客户何时提起诉讼吗?
~John:Yes I can。在November 15.上是afternoon。
GetHuman:您是否接触到Hotwire,如果可以,怎么做?
~John:我使用了我在GetHuman Hotwire客户电话号码页面上找到的866-381-3981号码:Hotwire客户服务电话号码
GetHuman:这些常见的Hotwire客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~John 常见 Hotwire 问题的列表)
~John:“ Make a Booking”是我尝试使用to call的原因。

~John对Hotwire客户服务的评价

GetHuman:那么,您如何总结GetHuman的Hotwire客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~John:My experience was bad with Hotwire, I had relied on them in the Past, they used to do a good job, at least that's what I thought.*recently in one of my trips they had booked a hotel with the wrong number of beds.*I called so many times with the hope they would correct it, it was one bed instead of * beds as I had * children with me & my wife.*The reservation was at a hotel in NYC. the rating was supposed to be * stars or at least * *** . The lady at the counter laughed when I asked her about the rating.*She replied we are no star hotel, you were booked the cheapest & smallest room by hotwire. I was shocked actually by her comment.*Another hotel I asked if it had a pool, the customer rep at hotwire, said the hotel has one, I meant an indoor hotel ,It is winter why would I even ask about an outdoor pool.*I meant an indoor pool. I booked * days in that hotel thinking it had an indoor pool, Boy was I wrong.*When I called them about the mistake they made in the booking, they had to take * w
GetHuman:让我们量化一下您与Hotwire联系的经验。在1到5的范围内,如何轻松解决Hotwire问题?
~John:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~John:在沟通方面,我会给他们五分之三的one。
GetHuman:Hotwire快速有效地解决问题的能力又如何呢?
~John:为此,我要说出五分之二的one。
GetHuman:最后-对其他Hotwire客户有何建议?
~John:在一天中的早些时候或深夜给他们打电话。不要忘记Hotwire可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~John在November 15., 2017发生的Hotwire客户服务问题中得到了一些有用的反馈和措辞。

Hotwire

1.24 of 5 stars | 109条评论

~John的Hotwire评论

寻求帮助的困难
1 5星
沟通质量
1 5星
及时和专业
1 5星
整体客户服务评分
1 5星

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