Hotels.com: hotel dot com is the worst company. Do NOT use...
GetHuman用户~Rachel来自October 31st, 2017的Hotels.com条客户评论
~Rachel案的背景
GetHuman:~Rachel-您能告诉我们其他Hotels.com个客户何时提起诉讼吗?
~Rachel:Yeah。在October 28th上是middle of the night。
GetHuman:您是否接触到Hotels.com,如果可以,怎么做?
GetHuman:这些常见的Hotels.com客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Rachel 常见 Hotels.com 问题的列表)
~Rachel:“ Cancel booking”是我尝试使用to call的原因。
~Rachel对Hotels.com客户服务的评价
GetHuman:那么,您如何总结GetHuman的Hotels.com客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Rachel:hotel dot com is the worst company. Do NOT use them they are evil. the computer booked the wrong date and they are charging $*** to cancel. RUN away!! do NOT use them. * mins after the mistake was made we called them. they put us on hold ** minutes then Mr. India said he would refund one day and book the one correct night. then he put us on hold for another ** minutes. Then another (perhaps the same) Mr India said he would cancel but charge us $*** dollars. Now not one night to stay and we are charged for * nights!! What crappy customer service. **hotel dot com is horrible
GetHuman:让我们量化一下您与Hotels.com联系的经验。在1到5的范围内,如何轻松解决Hotels.com问题?
~Rachel:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Rachel:在沟通方面,我会给他们五分之三的one。
GetHuman:Hotels.com快速有效地解决问题的能力又如何呢?
~Rachel:为此,我要说出五分之二的one。
GetHuman:最后-对其他Hotels.com客户有何建议?
~Rachel:在一天中的早些时候或深夜给他们打电话。不要忘记Hotels.com可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Rachel在October 28th, 2017发生的Hotels.com客户服务问题中得到了一些有用的反馈和措辞。