Hertz: We rented and prepaid for a VW Polo diesel car...
GetHuman用户~horrified customer来自novembre 11, 2017的Hertz条客户评论
~horrified customer案的背景
GetHuman：~horrified customer-您能告诉我们其他Hertz个客户何时提起诉讼吗？
~horrified customer：Yes。在novembre 6上是middle of the night。
GetHuman：您是否接触到Hertz，如果可以，怎么做？
~horrified customer：我使用了我在GetHuman Hertz客户电话号码页面上找到的800-654-3131号码：Hertz客户服务电话号码 GetHuman：这些常见的Hertz客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~horrified customer 常见 Hertz 问题的列表）
~horrified customer：“ Loyalty program”是我尝试使用to call的原因。
~horrified customer对Hertz客户服务的评价
GetHuman：那么，您如何总结GetHuman的Hertz客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~horrified customer：We rented and prepaid for a VW Polo diesel car to be rented in Munich Germany ..*this is the most horrendous car rental experience I have EVER EXPERIENCED IN MY LIFE...(AND I USED TO WORK FOR STATE FARM AND DEALT WITH RENTALS ALL THE TIME)...THEY ARE TRYING TO CHARGE ME A $*,*** CHARGE ON MY GOLD CARD CREDIT CARD FOR A SUPPOSED SCRATCH...NOT DENT...OR SCRAPE...BUT A SCRATCH ON a rental car that had been OBVIOUSLY TOUCHED UP BEFORE I RENTED THE CAR..there was a touch up paint on this tiny scratch ..no dent...no primer at all even showing....they claim to have checked out the car..but did not have the car ...a diesel at all ...nor any of the paperwork at the correct rental point when we got there...they instead made us wait for almost an hour before they could even get a car for us...and DID NOT EVEN CHECK IT OUT AT ALL...THEY GAVE US A STUPID FORD FIESTA...REGULAR GAS... that cost us a fortune in litres extra and did not perform..they had not even filled the windshield washer fluid or
GetHuman：让我们量化一下您与Hertz联系的经验。在1到5的范围内，如何轻松解决Hertz问题？
~horrified customer：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~horrified customer：在沟通方面，我会给他们五分之三的four。
GetHuman：Hertz快速有效地解决问题的能力又如何呢？
~horrified customer：为此，我要说出五分之二的five。
GetHuman：最后-对其他Hertz客户有何建议？
~horrified customer：在一天中的早些时候或深夜给他们打电话。不要忘记Hertz可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~horrified customer在novembre 6, 2017发生的Hertz客户服务问题中得到了一些有用的反馈和措辞。