HP: short wait but no help whatsoever, in order to...
GetHuman用户~kthrngracem来自November 18, 2017的HP条客户评论
~kthrngracem案的背景
GetHuman：~kthrngracem-您能告诉我们其他HP个客户何时提起诉讼吗？
~kthrngracem：Yes。在November 17上是middle of the night。
GetHuman：您是否接触到HP，如果可以，怎么做？
~kthrngracem：我使用了我在GetHuman HP客户电话号码页面上找到的800-752-0900号码：HP客户服务电话号码 GetHuman：这些常见的HP客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~kthrngracem 常见 HP 问题的列表）
~kthrngracem：“ Technical support”是我尝试使用to call的原因。
~kthrngracem对HP客户服务的评价
GetHuman：那么，您如何总结GetHuman的HP客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~kthrngracem：short wait but no help whatsoever, in order to enter the chat you have to describe your issues so I did in detail (including the service ticket that had been issued when I spoke to someone earlier) but the associate who "helped" me must not have read it because he asked all the same questions I had addressed in the initial message. *His "help" was slow and even when I had mentioned I had already done the things he suggested and all the things HP suggested he would continue to reiterate what he had just said. *It was obvious that both on HPs live chat and on their in person phone calls that the help was provided by people that did not understand english very well and it was very difficult to get straightforward help.
GetHuman：让我们量化一下您与HP联系的经验。在1到5的范围内，如何轻松解决HP问题？
~kthrngracem：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~kthrngracem：在沟通方面，我会给他们五分之三的one。
GetHuman：HP快速有效地解决问题的能力又如何呢？
~kthrngracem：为此，我要说出五分之二的four。
GetHuman：最后-对其他HP客户有何建议？
~kthrngracem：在一天中的早些时候或深夜给他们打电话。不要忘记HP可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~kthrngracem在November 17, 2017发生的HP客户服务问题中得到了一些有用的反馈和措辞。