Groupon: I ordered a gift for my grandsons *nd birthday...
GetHuman用户~Vanjay来自November 25th, 2017的Groupon条客户评论
~Vanjay案的背景
GetHuman:~Vanjay-您能告诉我们其他Groupon个客户何时提起诉讼吗?
~Vanjay:Yup。在November 19th上是morning。
GetHuman:您是否接触到Groupon,如果可以,怎么做?
~Vanjay:我使用在GetHuman Groupon客户服务联系信息页面上找到的help page:联系Groupon客户服务 GetHuman:这些常见的Groupon客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Vanjay 常见 Groupon 问题的列表)
~Vanjay:“ Make a purchase”是我尝试使用to contact的原因。
~Vanjay对Groupon客户服务的评价
GetHuman:那么,您如何总结GetHuman的Groupon客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Vanjay:I ordered a gift for my grandsons *nd birthday (lil rx *wheel bike) It arrived ** days before his big day which was great. * days later i started putting it together, the parts did not match up, sticker decal sheet had cuts in it making them unusable. The holes where spikes go were not drilled open so tires could not be installed. Motor that connects to wheels was too large and did BBC ot fit into crevice. Needless to say,i was very disappointed. After being on hold for ** minutes only to be told they cannot ship me a replacement but that i would have to reorder, ship the defective item back and wait *-*weeks for a refund! My grandson happen to see the box with the defective pieces and was so excited but its unusable. When i attempted to reorder the item it had increased in price. One very unhappy grandma!
GetHuman:让我们量化一下您与Groupon联系的经验。在1到5的范围内,如何轻松解决Groupon问题?
~Vanjay:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Vanjay:在沟通方面,我会给他们五分之三的one。
GetHuman:Groupon快速有效地解决问题的能力又如何呢?
~Vanjay:为此,我要说出五分之二的four。
GetHuman:最后-对其他Groupon客户有何建议?
~Vanjay:尽早或晚些时候与他们打交道。不要忘记Groupon可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Vanjay在November 19th, 2017发生的Groupon客户服务问题中得到了一些有用的反馈和措辞。