FreedomPop: Wanted to put an IMMEDIATE STOP to a shipment o...
GetHuman用户~SK来自November 14th, 2017的FreedomPop条客户评论
~SK案的背景
GetHuman:~SK-您能告诉我们其他FreedomPop个客户何时提起诉讼吗?
~SK:Sure。在November 10th上是afternoon。
GetHuman:您是否接触到FreedomPop,如果可以,怎么做?
GetHuman:这些常见的FreedomPop客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~SK 常见 FreedomPop 问题的列表)
~SK:“ Cancel Service”是我尝试使用to call的原因。
~SK对FreedomPop客户服务的评价
GetHuman:那么,您如何总结GetHuman的FreedomPop客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~SK:Wanted to put an IMMEDIATE STOP to a shipment of a wrong device before it went out of their warehouse. The agent won't make a call to their warehouse to stop it because protocol says just to email and hopefully someone intervenes to stop it on time. She suggested instead to refuse the shipment and wait for a few weeks to get the correct device till they they get it back and issue a refund! Esclating the call to her manager was no help as he was too busy to take the call! Is this how this start-up planning to grow by antogonizing customers, and not correcting the problem at the very start of it!!
GetHuman:让我们量化一下您与FreedomPop联系的经验。在1到5的范围内,如何轻松解决FreedomPop问题?
~SK:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~SK:在沟通方面,我会给他们五分之三的three。
GetHuman:FreedomPop快速有效地解决问题的能力又如何呢?
~SK:为此,我要说出五分之二的four。
GetHuman:最后-对其他FreedomPop客户有何建议?
~SK:在一天中的早些时候或深夜给他们打电话。不要忘记FreedomPop可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~SK在November 10th, 2017发生的FreedomPop客户服务问题中得到了一些有用的反馈和措辞。