Fandango took my money via credit card for thei...
GetHuman用户~smokinss来自November 22., 2017的Fandango条客户评论
~smokinss案的背景
GetHuman：~smokinss-您能告诉我们其他Fandango个客户何时提起诉讼吗？
~smokinss：Yes。在November 19.上是afternoon。
GetHuman：您是否接触到Fandango，如果可以，怎么做？
GetHuman：这些常见的Fandango客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~smokinss 常见 Fandango 问题的列表）
~smokinss：“ Change Tickets”是我尝试使用to call的原因。
~smokinss对Fandango客户服务的评价
GetHuman：那么，您如何总结GetHuman的Fandango客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~smokinss：Fandango took my money via credit card for their "convenience fee" thinking that I would get tickets emailed to me so I could use my phone or print them. After I get the transaction they advise me that I have to go inside the theater, use the theater kiosk, enter a ** digit code and my credit card to get tickets. It is faster, easier and cheaper to just use the kiosk in the first place. I requested a refund and was denied. I had assumed I would be able to print tickets at home and bypass the lines and kiosk. However, I still had to go to the kiosk and use my credit card and enter the ** digit confirmation code to get a ticket. I could have easily just used the kiosk with my card and saved the $*.**. THERE IS NO CONVENIENCE with this fee and I would like a refund. I emailed your customer service and was turned down. I am asking your Marketing department to reconsider the refund of $*.**. *They **** for customer service. I would not have used them if I had known that they do not provide
GetHuman：让我们量化一下您与Fandango联系的经验。在1到5的范围内，如何轻松解决Fandango问题？
~smokinss：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~smokinss：在沟通方面，我会给他们五分之三的three。
GetHuman：Fandango快速有效地解决问题的能力又如何呢？
~smokinss：为此，我要说出五分之二的four。
GetHuman：最后-对其他Fandango客户有何建议？
~smokinss：在一天中的早些时候或深夜给他们打电话。不要忘记Fandango可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~smokinss在November 19., 2017发生的Fandango客户服务问题中得到了一些有用的反馈和措辞。