Empire Blue Cross Blue Shield: OMG, perhaps the worst customer service I have...
GetHuman用户~tim来自November 15., 2017的Empire Blue Cross Blue Shield条客户评论
~tim案的背景
GetHuman：~tim-您能告诉我们其他Empire Blue Cross Blue Shield个客户何时提起诉讼吗？
~tim：Yes I can。在November 7.上是middle of the night。
GetHuman：您是否接触到Empire Blue Cross Blue Shield，如果可以，怎么做？
GetHuman：这些常见的Empire Blue Cross Blue Shield客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~tim 常见 Empire Blue Cross Blue Shield 问题的列表）
~tim：“ Update account information”是我尝试使用to call的原因。
~tim对Empire Blue Cross Blue Shield客户服务的评价
GetHuman：那么，您如何总结GetHuman的Empire Blue Cross Blue Shield客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~tim：OMG, perhaps the worst customer service I have encountered in my ** years! Andrea (I think) answered the phone and when I said, "I'm sorry I did not understand your name would you please repeat it?" She replied "State the reason for your call?" I said "I'm sorry what is your name please" Again, "State the reason for your call". "Hello can you hear me?" "State the reason for your call".......I'm calling about my mom's policy" she replied "what's her ID?" Gave her the number - "can't help you per federal guidelines" Never did get her name. An automated system would have been more polite and civil. T
GetHuman：让我们量化一下您与Empire Blue Cross Blue Shield联系的经验。在1到5的范围内，如何轻松解决Empire Blue Cross Blue Shield问题？
~tim：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~tim：在沟通方面，我会给他们五分之三的five。
GetHuman：Empire Blue Cross Blue Shield快速有效地解决问题的能力又如何呢？
~tim：为此，我要说出五分之二的two。
GetHuman：最后-对其他Empire Blue Cross Blue Shield客户有何建议？
~tim：在一天中的早些时候或深夜给他们打电话。不要忘记Empire Blue Cross Blue Shield可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~tim在November 7., 2017发生的Empire Blue Cross Blue Shield客户服务问题中得到了一些有用的反馈和措辞。