Empire Blue Cross Blue Shield: Gee, it only took * calls to get to talk to a h...
GetHuman用户GetHuman-152848来自November 1, 2017的Empire Blue Cross Blue Shield条客户评论
GetHuman-152848案的背景
GetHuman：GetHuman-152848-您能告诉我们其他Empire Blue Cross Blue Shield个客户何时提起诉讼吗？
GetHuman-152848：Yup。在Oktober 22上是morning。
GetHuman：您是否接触到Empire Blue Cross Blue Shield，如果可以，怎么做？
GetHuman：这些常见的Empire Blue Cross Blue Shield客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-152848 常见 Empire Blue Cross Blue Shield 问题的列表）
GetHuman-152848：“ Overcharge/Strange charge”是我尝试使用to call的原因。
GetHuman-152848对Empire Blue Cross Blue Shield客户服务的评价
GetHuman：那么，您如何总结GetHuman的Empire Blue Cross Blue Shield客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-152848：Gee, it only took * calls to get to talk to a human! The IVR "loop" is ridiculously inadequate. Empire really needs to make the benefit verification process more user friendly and complete. I am happy to use an IVR when the information is complete, but I shouldn't have to jump through hoops to get simple benefit coverage info. Once I finally reached Bruce (he was great!) in Customer Service, it took less than * minutes to obtain the info I needed. I would venture a guess that whoever set up the IVR has never had to call in and had to fight to get any information, or it would have been changed immediately!
GetHuman：让我们量化一下您与Empire Blue Cross Blue Shield联系的经验。在1到5的范围内，如何轻松解决Empire Blue Cross Blue Shield问题？
GetHuman-152848：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-152848：在沟通方面，我会给他们五分之三的five。
GetHuman：Empire Blue Cross Blue Shield快速有效地解决问题的能力又如何呢？
GetHuman-152848：为此，我要说出五分之二的four。
GetHuman：最后-对其他Empire Blue Cross Blue Shield客户有何建议？
GetHuman-152848：在一天中的早些时候或深夜给他们打电话。不要忘记Empire Blue Cross Blue Shield可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-152848在Oktober 22, 2017发生的Empire Blue Cross Blue Shield客户服务问题中得到了一些有用的反馈和措辞。