Dell: I called just to find out why I had not receive...

GetHuman用户~drdolittle815来自October 28th, 2017的Dell条客户评论

~drdolittle815案的背景

GetHuman:~drdolittle815-您能告诉我们其他Dell个客户何时提起诉讼吗?
~drdolittle815:Yup。在October 23rd上是morning。
GetHuman:您是否接触到Dell,如果可以,怎么做?
~drdolittle815:我使用了我在GetHuman Dell客户电话号码页面上找到的800-847-4096号码:Dell客户服务电话号码
GetHuman:这些常见的Dell客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~drdolittle815 常见 Dell 问题的列表)
~drdolittle815:“ Where to buy”是我尝试使用to call的原因。

~drdolittle815对Dell客户服务的评价

GetHuman:那么,您如何总结GetHuman的Dell客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~drdolittle815:I called just to find out why I had not received my order, even though their website said that it should have shipped. I finally found out from person *** (yes ** customer service reps, one after the other) and *-*** hours later, that for some reason, they cancelled my order. They dont know why they cancelled it. I never received an email or a phone call telling me the order was cancelled. They told me I would just have to go and replace the order online.... the price i purchased my printer for orginally was $***. To replace the order, the price is $***..over a hundred dollars more expensive. When I told them that, their response was oh well. I will never order anything with them again.
GetHuman:让我们量化一下您与Dell联系的经验。在1到5的范围内,如何轻松解决Dell问题?
~drdolittle815:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~drdolittle815:在沟通方面,我会给他们五分之三的one。
GetHuman:Dell快速有效地解决问题的能力又如何呢?
~drdolittle815:为此,我要说出五分之二的two。
GetHuman:最后-对其他Dell客户有何建议?
~drdolittle815:在一天中的早些时候或深夜给他们打电话。不要忘记Dell可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~drdolittle815在October 23rd, 2017发生的Dell客户服务问题中得到了一些有用的反馈和措辞。

Dell

2.00 of 5 stars | 41条评论

~drdolittle815的Dell评论

寻求帮助的困难
2 5星
沟通质量
1 5星
及时和专业
2 5星
整体客户服务评分
2 5星

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