Capital One: I chatted to simply find out when a payment was...
GetHuman用户~ae来自November 10, 2017的Capital One条客户评论
~ae案的背景
GetHuman：~ae-您能告诉我们其他Capital One个客户何时提起诉讼吗？
~ae：Yeah。在November 5上是afternoon。
GetHuman：您是否接触到Capital One，如果可以，怎么做？
GetHuman：这些常见的Capital One客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~ae 常见 Capital One 问题的列表）
~ae：“ Complaint”是我尝试使用to call的原因。
~ae对Capital One客户服务的评价
GetHuman：那么，您如何总结GetHuman的Capital One客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~ae：I chatted to simply find out when a payment was going to post. That question, thankfully,was answered. When I asked to find out when my account would be reviewed for a credit increase, the agent proceeded to tell me that all of my payments were less than minimums. This is untrue. They were less than the full balance on my account, but at least the minimum or substantially over the minumum. When I pointed out the error to the agent, he proceeded to berate me and tell me that Capital One only helped good customers and I was obviously not concerned about my credit. Rather than continue arguing with him, I asked to take an online customer service survey, at which point he just started copy*pasting responses that had nothing to do with our conversation until I got frustrated and ended the chat. I will be calling Capital One to discuss. If a good resolution in not reached, I will be cancelling my card.
GetHuman：让我们量化一下您与Capital One联系的经验。在1到5的范围内，如何轻松解决Capital One问题？
~ae：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~ae：在沟通方面，我会给他们五分之三的two。
GetHuman：Capital One快速有效地解决问题的能力又如何呢？
~ae：为此，我要说出五分之二的three。
GetHuman：最后-对其他Capital One客户有何建议？
~ae：在一天中的早些时候或深夜给他们打电话。不要忘记Capital One可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~ae在November 5, 2017发生的Capital One客户服务问题中得到了一些有用的反馈和措辞。