Capital One: Agent kept me waiting for ** minutes. Agent's...
GetHuman用户~Robert来自November 20., 2017的Capital One条客户评论
~Robert案的背景
GetHuman：~Robert-您能告诉我们其他Capital One个客户何时提起诉讼吗？
~Robert：Yup。在November 10.上是late at night。
GetHuman：您是否接触到Capital One，如果可以，怎么做？
GetHuman：这些常见的Capital One客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Robert 常见 Capital One 问题的列表）
~Robert：“ Lost or Stolen Card”是我尝试使用to call的原因。
~Robert对Capital One客户服务的评价
GetHuman：那么，您如何总结GetHuman的Capital One客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Robert：Agent kept me waiting for ** minutes. Agent's garbled responses were not understandable, and I'm a college professor who grasps concepts easily. I repeatedly asked for clarity, but just got more nonsensical verbiage. "Mike" is a poor candidate for a chat agent, probably untrained. I gave up after an hour and requested a supervisor or opportunity to express my frustration in some official way. Agent was reluctant to provide that opportunity, but the chat was assumed *perhaps* by a 'supervisor' named Conrad. I still have no understandable answer to my rather simple question, because my focus switched from a solution to my frustration with the agent.
GetHuman：让我们量化一下您与Capital One联系的经验。在1到5的范围内，如何轻松解决Capital One问题？
~Robert：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Robert：在沟通方面，我会给他们五分之三的four。
GetHuman：Capital One快速有效地解决问题的能力又如何呢？
~Robert：为此，我要说出五分之二的one。
GetHuman：最后-对其他Capital One客户有何建议？
~Robert：在一天中的早些时候或深夜给他们打电话。不要忘记Capital One可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Robert在November 10., 2017发生的Capital One客户服务问题中得到了一些有用的反馈和措辞。