Brookstone: I went to make a return of a birthday gift I re...

GetHuman用户~missmichelle来自November 20., 2017的Brookstone条客户评论

~missmichelle案的背景

GetHuman:~missmichelle-您能告诉我们其他Brookstone个客户何时提起诉讼吗?
~missmichelle:Yes I can。在November 10.上是afternoon。
GetHuman:您是否接触到Brookstone,如果可以,怎么做?
~missmichelle:我使用了我在GetHuman Brookstone客户电话号码页面上找到的800-846-3000号码:Brookstone客户服务电话号码
GetHuman:这些常见的Brookstone客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~missmichelle 常见 Brookstone 问题的列表)
~missmichelle:“ Overcharge/Strange charge”是我尝试使用to call的原因。

~missmichelle对Brookstone客户服务的评价

GetHuman:那么,您如何总结GetHuman的Brookstone客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~missmichelle:I went to make a return of a birthday gift I received. It was not within the ** days and therefore, the cashier politely told me that he'd have to give me store credit instead. I pleaded and stated that I had recently received the gift and can prove my birthday with my ID. I then asked if maybe the manage would be able to help me. That is when he called the manager, Judy, which was the rudest person I have ever dealt with in a store. She walked to me annoyed (she was just walking around since the store was empty, so I'm not sure why she was annoyed). She stood two feet from me, looked at the receipt and loudly just said "No!" and walked away. I was flabberghasted. She didn't even give me eye contact. No fake empathetic apologie. Nothing! I was very upset. The cashier saw this and gave me a Brookstone magazine (since I had stated I had never been to a Brookstone, or even heard of Brookstone, before this). I still said thank you as I left, since the cashier was very politely. But I have
GetHuman:让我们量化一下您与Brookstone联系的经验。在1到5的范围内,如何轻松解决Brookstone问题?
~missmichelle:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~missmichelle:在沟通方面,我会给他们五分之三的five。
GetHuman:Brookstone快速有效地解决问题的能力又如何呢?
~missmichelle:为此,我要说出五分之二的five。
GetHuman:最后-对其他Brookstone客户有何建议?
~missmichelle:在一天中的早些时候或深夜给他们打电话。不要忘记Brookstone可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~missmichelle在November 10., 2017发生的Brookstone客户服务问题中得到了一些有用的反馈和措辞。

Brookstone

4.33 of 5 stars | 25条评论

~missmichelle的Brookstone评论

寻求帮助的困难
3 5星
沟通质量
5 5星
及时和专业
5 5星
整体客户服务评分
4 5星

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