Barnes & Noble: The path to the "Customer Service" line was unc...
GetHuman用户GetHuman-385793来自November 3rd, 2017的Barnes & Noble条客户评论
GetHuman-385793案的背景
GetHuman：GetHuman-385793-您能告诉我们其他Barnes & Noble个客户何时提起诉讼吗？
GetHuman-385793：Yup。在October 25th上是middle of the night。
GetHuman：您是否接触到Barnes & Noble，如果可以，怎么做？
GetHuman：这些常见的Barnes & Noble客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-385793 常见 Barnes & Noble 问题的列表）
GetHuman-385793：“ Returns”是我尝试使用to call的原因。
GetHuman-385793对Barnes & Noble客户服务的评价
GetHuman：那么，您如何总结GetHuman的Barnes & Noble客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-385793：The path to the "Customer Service" line was unclear, and I ended up having to select an option that didn't apply to me just to speak to a human being.*I was routed three times, and each time, I asked politely for a direct Customer Service line or for the automated path I needed to select to get to it so I wouldn't cost them time with the re-routing again. No one gave it to me, all of them changing the subject, trying to re-route me to be someone else's problem as quickly as possible.*All of this because they double-charged my account. They charged me for each individual book, then charged me for the total, doubling what I need to pay!*I'm a poor college student. I had to wait on scholarship*financial aid refunds to even be able to pay for those books in the first place, and they're here, being difficult when all I'm trying to do is get the money I desperately need back into my account.*When I finally got through to the woman who knew what I was talking about, she was extremely condesce
GetHuman：让我们量化一下您与Barnes & Noble联系的经验。在1到5的范围内，如何轻松解决Barnes & Noble问题？
GetHuman-385793：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-385793：在沟通方面，我会给他们五分之三的five。
GetHuman：Barnes & Noble快速有效地解决问题的能力又如何呢？
GetHuman-385793：为此，我要说出五分之二的five。
GetHuman：最后-对其他Barnes & Noble客户有何建议？
GetHuman-385793：在一天中的早些时候或深夜给他们打电话。不要忘记Barnes & Noble可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-385793在October 25th, 2017发生的Barnes & Noble客户服务问题中得到了一些有用的反馈和措辞。