Barnes & Noble: Placed an order on ***** never rec'd order. Ca...
GetHuman用户~rww来自novembre 21º, 2017的Barnes & Noble条客户评论
~rww案的背景
GetHuman：~rww-您能告诉我们其他Barnes & Noble个客户何时提起诉讼吗？
~rww：Yup。在novembre 11º上是late at night。
GetHuman：您是否接触到Barnes & Noble，如果可以，怎么做？
GetHuman：这些常见的Barnes & Noble客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~rww 常见 Barnes & Noble 问题的列表）
~rww：“ Track order”是我尝试使用to call的原因。
~rww对Barnes & Noble客户服务的评价
GetHuman：那么，您如何总结GetHuman的Barnes & Noble客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~rww：Placed an order on ***** never rec'd order. Called CS today and had to PAY AGAIN for my order. Kesha & Conrad are so-called managers, but have no ability to make decisions. A company that had *.*BILLION in sales (****) and a net income of $**.* MILLION kept me on the phone for ** minutes over a $** sale. The reps have NO decision making authority* the title is just that a TITLE. For $** they have lost a customer that has given over $*** in gift cards since **** and bought * NOOKs* all for $**. The 'managers' can see that we had bought the gift cards but basically said I was lying about paying for the order...REALLY???? Spent over $**** with Barnes & NOT NOBLE and they call me a liar over $**.**Amazon & Kindle...here we come!**I am ** years old, spent ** years in Customer Service and if this company does not give front-line managers the ability to make a $** decision, they do not deserve my business. I would fire any person, especially a manager, that cannot step out the box and
GetHuman：让我们量化一下您与Barnes & Noble联系的经验。在1到5的范围内，如何轻松解决Barnes & Noble问题？
~rww：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~rww：在沟通方面，我会给他们五分之三的three。
GetHuman：Barnes & Noble快速有效地解决问题的能力又如何呢？
~rww：为此，我要说出五分之二的four。
GetHuman：最后-对其他Barnes & Noble客户有何建议？
~rww：在一天中的早些时候或深夜给他们打电话。不要忘记Barnes & Noble可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~rww在novembre 11º, 2017发生的Barnes & Noble客户服务问题中得到了一些有用的反馈和措辞。