AirBnB: Talked twice to reps who couldn't help. I have...

GetHuman用户~anonymous来自November 21st, 2017的AirBnB条客户评论

~anonymous案的背景

GetHuman:~anonymous-您能告诉我们其他AirBnB个客户何时提起诉讼吗?
~anonymous:Yes。在November 14th上是middle of the night。
GetHuman:您是否接触到AirBnB,如果可以,怎么做?
~anonymous:我使用了我在GetHuman AirBnB客户电话号码页面上找到的855-424-7262号码:AirBnB客户服务电话号码
GetHuman:这些常见的AirBnB客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~anonymous 常见 AirBnB 问题的列表)
~anonymous:“ Billing”是我尝试使用to call的原因。

~anonymous对AirBnB客户服务的评价

GetHuman:那么,您如何总结GetHuman的AirBnB客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~anonymous:Talked twice to reps who couldn't help. I have two active listings and needed to activate another listing, and there was some glitch that was keeping it from activating. The reps said techs would work on it but nothing happened. I called back a day later. Three times, and the first got disconnected about ** seconds after my ** minute wait. The second call, I could hear the rep, but she couldn't hear me. "hello, hello?" The third time, when after the hold, their phone started ringing, it disconnected after a few rings. The reps I did get to talk to were nice enough, but it seems that this is something that should be simple to fix and it's still not working after two days.
GetHuman:让我们量化一下您与AirBnB联系的经验。在1到5的范围内,如何轻松解决AirBnB问题?
~anonymous:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~anonymous:在沟通方面,我会给他们五分之三的three。
GetHuman:AirBnB快速有效地解决问题的能力又如何呢?
~anonymous:为此,我要说出五分之二的five。
GetHuman:最后-对其他AirBnB客户有何建议?
~anonymous:在一天中的早些时候或深夜给他们打电话。不要忘记AirBnB可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~anonymous在November 14th, 2017发生的AirBnB客户服务问题中得到了一些有用的反馈和措辞。

AirBnB

3.69 of 5 stars | 916条评论

~anonymous的AirBnB评论

寻求帮助的困难
4 5星
沟通质量
3 5星
及时和专业
5 5星
整体客户服务评分
4 5星

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