AT&T: extremley unhappy
GetHuman用户GetHuman-plympto来自noviembre 29º, 2017的AT&T条客户评论
GetHuman-plympto案的背景
GetHuman:GetHuman-plympto-您能告诉我们其他AT&T个客户何时提起诉讼吗?
GetHuman-plympto:Yup。在noviembre 21º上是middle of the night。
GetHuman:您是否接触到AT&T,如果可以,怎么做?
GetHuman-plympto:我使用了我在GetHuman AT&T客户电话号码页面上找到的800-331-0500号码:AT&T客户服务电话号码 GetHuman:这些常见的AT&T客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 GetHuman-plympto 常见 AT&T 问题的列表)
GetHuman-plympto:“ Setup service”是我尝试使用to call的原因。
GetHuman-plympto对AT&T客户服务的评价
GetHuman:那么,您如何总结GetHuman的AT&T客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
GetHuman-plympto:extremley unhappy
GetHuman:您能从11/21/17发生的事情中告诉我们其他人吗?
GetHuman-plympto:As far as I'm concerned ATT gets no stars. I have been a cellular customer for over ** years, but that is going to end. We added people to our family plan because we were encouraged to by a salesman. We were told everyone would get a free Phone. Then I was told I couldn't because my Contract wasn't up. after ** years. I waited for over a year. Then when it was time to get my phone I checked the web site to see what was free. There were several listed as "free up grades" I then went to Apple and asked them what was free. They checked and said yes I was entitled to a free upgrade. The only one through them was the iphone *c. I got the iphone *c.. I have been charged $** a month for my "free phone upgrade". This month I was charged $** for my "free phone upgrade". There was no explanation for the increase. This is how you treat loyal customers? I am from the generation that picks a company and is loyal to them. To bad ATT does not feel the same. From the look of these ratings I am not alone. I am still stuck in a "contract" but I will leave as soon as I can. If you treated your customers better you wouldn't have to tie them up in a contact that grows every time it is necessary to contact customer non-service. I know I will never find out why my "free phone" costs so much but others will be able to read about the uncaring way you treat your customers.
GetHuman:让我们量化一下您与AT&T联系的经验。在1到5的范围内,如何轻松解决AT&T问题?
GetHuman-plympto:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
GetHuman-plympto:在沟通方面,我会给他们五分之三的one。
GetHuman:AT&T快速有效地解决问题的能力又如何呢?
GetHuman-plympto:为此,我要说出五分之二的three。
GetHuman:最后-对其他AT&T客户有何建议?
GetHuman-plympto:在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 GetHuman-plympto在noviembre 21º, 2017发生的AT&T客户服务问题中得到了一些有用的反馈和措辞。