AT&T: I canceled my husband's cellphone ******* beca...
GetHuman用户~furious来自noviembre 27º, 2017的AT&T条客户评论
~furious案的背景
GetHuman:~furious-您能告诉我们其他AT&T个客户何时提起诉讼吗?
~furious:Yeah。在noviembre 21º上是middle of the night。
GetHuman:您是否接触到AT&T,如果可以,怎么做?
~furious:我使用了我在GetHuman AT&T客户电话号码页面上找到的800-331-0500号码:AT&T客户服务电话号码 GetHuman:这些常见的AT&T客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~furious 常见 AT&T 问题的列表)
~furious:“ Cancel service”是我尝试使用to call的原因。
~furious对AT&T客户服务的评价
GetHuman:那么,您如何总结GetHuman的AT&T客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~furious:I canceled my husband's cellphone ******* because he had it since July **** and never used it, at a cost to us of $** a month. Since we had a contract, they charged us $*** to cancel and we paid that on our March bill. *We will be traveling and will be in different locations at certain times. We are seniors.**This week we submitted a request to have the cell phone unlocked so we could purchase a phone card from another carrier. I submitted two requests and called and agent helped me since I did not receive the email link.*Finally I received an email stating:*Unfortunately, your unlock request was denied because: **You have not completed all the payments for your device according to your AT&T Next service agreement.**You can submit a new request once you complete all your device payments.**I called and an agent checked and saw where we had paid $*** to cancel the contract in Feb.*******. She did some paperwork and said we still have to submit another *th request and cannot do so until
GetHuman:让我们量化一下您与AT&T联系的经验。在1到5的范围内,如何轻松解决AT&T问题?
~furious:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~furious:在沟通方面,我会给他们五分之三的five。
GetHuman:AT&T快速有效地解决问题的能力又如何呢?
~furious:为此,我要说出五分之二的two。
GetHuman:最后-对其他AT&T客户有何建议?
~furious:在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~furious在noviembre 21º, 2017发生的AT&T客户服务问题中得到了一些有用的反馈和措辞。