I have been a loyal AOL customer for ** years...

GetHuman用户~squiggy来自Oktober 29., 2017的AOL条客户评论

~squiggy案的背景

GetHuman:~squiggy-您能告诉我们其他AOL个客户何时提起诉讼吗?
~squiggy:Yup。在Oktober 26.上是middle of the night。
GetHuman:您是否接触到AOL,如果可以,怎么做?
~squiggy:我使用了我在GetHuman AOL客户电话号码页面上找到的800-827-6364号码:AOL客户服务电话号码
GetHuman:这些常见的AOL客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~squiggy 常见 AOL 问题的列表)
~squiggy:“ Complaint”是我尝试使用to call的原因。

~squiggy对AOL客户服务的评价

GetHuman:那么,您如何总结GetHuman的AOL客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~squiggy:I have been a loyal AOL customer for ** years, paid my account on time every month, never once had complaint until Sept. **** when I had extra charges taken out of my bank account. I could not find a phone number to call, so I went to the live chat section. After much debate, I finally got a phone *. I called and the person I spke with said I had gone over MY dial up minutes. I said that was impossible, that I had broadband and I was the ONLY person that used this computer. They basically told me I was lying, that someone had used another screen name on my acct. and racked up several hours, to the tune of an extra $**. in charges. I tried to argue that no one had access or MY permission to use MY acct. It didn't matter, I was still liable for this charge. If I wanted to contest the charges, I would have to WRITE A LETTER to the main office, they didn't have an E-MAIL address to write to. Then they convinced me to go with a lower priced plan, that gave me fewer dial up minutes, I had t
GetHuman:让我们量化一下您与AOL联系的经验。在1到5的范围内,如何轻松解决AOL问题?
~squiggy:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~squiggy:在沟通方面,我会给他们五分之三的five。
GetHuman:AOL快速有效地解决问题的能力又如何呢?
~squiggy:为此,我要说出五分之二的one。
GetHuman:最后-对其他AOL客户有何建议?
~squiggy:在一天中的早些时候或深夜给他们打电话。不要忘记AOL可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~squiggy在Oktober 26., 2017发生的AOL客户服务问题中得到了一些有用的反馈和措辞。

AOL

2.29 of 5 stars | 349条评论

~squiggy的AOL评论

寻求帮助的困难
4 5星
沟通质量
5 5星
及时和专业
1 5星
整体客户服务评分
3 5星

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