Aflac denies claims based on inability to read...

GetHuman用户~Totally Dissatisfied 来自novembre 8, 2017的AFLAC条客户评论

~Totally Dissatisfied 案的背景

GetHuman:~Totally Dissatisfied -您能告诉我们其他AFLAC个客户何时提起诉讼吗?
~Totally Dissatisfied :Yes I can。在novembre 7上是middle of the night。
GetHuman:您是否接触到AFLAC,如果可以,怎么做?
~Totally Dissatisfied :我使用了我在GetHuman AFLAC客户电话号码页面上找到的800-992-3522号码:AFLAC客户服务电话号码
GetHuman:这些常见的AFLAC客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Totally Dissatisfied 常见 AFLAC 问题的列表)
~Totally Dissatisfied :“ Get insurance”是我尝试使用to call的原因。

~Totally Dissatisfied 对AFLAC客户服务的评价

GetHuman:那么,您如何总结GetHuman的AFLAC客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Totally Dissatisfied :Aflac denies claims based on inability to read doctor's writing, and personal judgments without honestly reviewing ICD codes and talking to doctors to gather complete, accurate information. They will delay the approval of claims for several months for short-term disability when you need them the most asking for medical info. from your doctor, one month at time. Just when your doctor gives them what they ask for, two weeks later, you get another letter asking for some more medical info.regarding another treatment date delaying approval. My doctor complains that that he keeps sending info. and they keep asking for more info. and he's not sure what they want (and they probably don't either)as they are not specific. My doctor says it's just a ploy to keep from paying out on claims and sifting through a lot of the medical info. to find something to grab and try to prove they shouldn't payout on a policy. AFLAC is unfair, and is interested in signing people up and only paying out a mini
GetHuman:让我们量化一下您与AFLAC联系的经验。在1到5的范围内,如何轻松解决AFLAC问题?
~Totally Dissatisfied :为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Totally Dissatisfied :在沟通方面,我会给他们五分之三的one。
GetHuman:AFLAC快速有效地解决问题的能力又如何呢?
~Totally Dissatisfied :为此,我要说出五分之二的two。
GetHuman:最后-对其他AFLAC客户有何建议?
~Totally Dissatisfied :在一天中的早些时候或深夜给他们打电话。不要忘记AFLAC可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Totally Dissatisfied 在novembre 7, 2017发生的AFLAC客户服务问题中得到了一些有用的反馈和措辞。

AFLAC

2.20 of 5 stars | 62条评论

~Totally Dissatisfied 的AFLAC评论

寻求帮助的困难
4 5星
沟通质量
1 5星
及时和专业
2 5星
整体客户服务评分
2 5星

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