Zara: I purchased a dress online, received the delive...
GetHuman用户~SteelCity来自November 23rd, 2017的Zara条客户评论
~SteelCity案的背景
GetHuman：~SteelCity-您能告诉我们其他Zara个客户何时提起诉讼吗？
~SteelCity：Yes I can。在November 19th上是middle of the night。
GetHuman：您是否接触到Zara，如果可以，怎么做？
~SteelCity：我使用了我在GetHuman Zara客户电话号码页面上找到的212-355-1415号码：Zara客户服务电话号码 GetHuman：这些常见的Zara客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~SteelCity 常见 Zara 问题的列表）
~SteelCity：“ Overcharge/Strange charge”是我尝试使用to call的原因。
~SteelCity对Zara客户服务的评价
GetHuman：那么，您如何总结GetHuman的Zara客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~SteelCity：I purchased a dress online, received the delivery and the item was faulty. I contacted the customer services, who advised me to either take the item back to store or request a home pickup. As I required a replacement I went to store, only to be told that Zara online was a separate company and they could request a refund and order a new dress. Which meant I had to purchase a new dress, whilst the other (faulty dress) would be refunded. Refunds can take up to **-** days... I did not order a new dress as the total outlay would have been ***£***, for two items, rather than an exchange at the cost of the original purchase: ***£****This is the third occasion I have had to report issues to customer services, to which they will only state you can make a formal complaint. I do not believe that they use the information to improve service. But only offer you free express delivery, as a way of resolution.**I shall NEVER purchase from Zara again. There are far better shops * services online and on
GetHuman：让我们量化一下您与Zara联系的经验。在1到5的范围内，如何轻松解决Zara问题？
~SteelCity：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~SteelCity：在沟通方面，我会给他们五分之三的four。
GetHuman：Zara快速有效地解决问题的能力又如何呢？
~SteelCity：为此，我要说出五分之二的one。
GetHuman：最后-对其他Zara客户有何建议？
~SteelCity：在一天中的早些时候或深夜给他们打电话。不要忘记Zara可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~SteelCity在November 19th, 2017发生的Zara客户服务问题中得到了一些有用的反馈和措辞。