Whirlpool's customer service needs to be better...

GetHuman用户~ko来自novembre 27º, 2017的Whirlpool条客户评论

~ko案的背景

GetHuman:~ko-您能告诉我们其他Whirlpool个客户何时提起诉讼吗?
~ko:Yes。在novembre 17º上是afternoon。
GetHuman:您是否接触到Whirlpool,如果可以,怎么做?
~ko:我使用了我在GetHuman Whirlpool客户电话号码页面上找到的866-698-2538号码:Whirlpool客户服务电话号码
GetHuman:这些常见的Whirlpool客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~ko 常见 Whirlpool 问题的列表)
~ko:“ Complaint”是我尝试使用to call的原因。

~ko对Whirlpool客户服务的评价

GetHuman:那么,您如何总结GetHuman的Whirlpool客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~ko:Whirlpool's customer service needs to be better managed. I called for service the person I spoke to set me up with an all day appointment for the next day. I took off work and waited for service to show up to work on my gas oven that it is not turning on just letting gas leak. I called to ask how come they haven't come yet. I got a representative who couldn't find my account or pronounce my name after clarifying it over * times. She then proceeds to tell me they called yesterday to verify the appointment and that a "man" said I don't know and that he would call back. Since this man never called back my appointment was never made. I checked my call log and told them nobody called yesterday and everyone in my family knew about the appointment so no one would say "I don't know". After I said this to the representative she continues to repeat the same excuse she just told me on why no one came out. I heard you the first time repeating it isn't going to fix the problem. Calling service to
GetHuman:让我们量化一下您与Whirlpool联系的经验。在1到5的范围内,如何轻松解决Whirlpool问题?
~ko:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~ko:在沟通方面,我会给他们五分之三的two。
GetHuman:Whirlpool快速有效地解决问题的能力又如何呢?
~ko:为此,我要说出五分之二的five。
GetHuman:最后-对其他Whirlpool客户有何建议?
~ko:在一天中的早些时候或深夜给他们打电话。不要忘记Whirlpool可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~ko在novembre 17º, 2017发生的Whirlpool客户服务问题中得到了一些有用的反馈和措辞。

Whirlpool

2.24 of 5 stars | 114条评论

~ko的Whirlpool评论

寻求帮助的困难
3 5星
沟通质量
2 5星
及时和专业
5 5星
整体客户服务评分
3 5星

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