Western Digital: I had problems with my computer recognizing a n...
GetHuman用户~Alison来自November 17th, 2017的Western Digital条客户评论
~Alison案的背景
GetHuman：~Alison-您能告诉我们其他Western Digital个客户何时提起诉讼吗？
~Alison：Yes I can。在November 15th上是afternoon。
GetHuman：您是否接触到Western Digital，如果可以，怎么做？
GetHuman：这些常见的Western Digital客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Alison 常见 Western Digital 问题的列表）
~Alison：“ Repairs”是我尝试使用to call的原因。
~Alison对Western Digital客户服务的评价
GetHuman：那么，您如何总结GetHuman的Western Digital客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Alison：I had problems with my computer recognizing a new Western Digital hard drive I had purchased through Dell. I downloaded and ran WD'S Data Lifeguard Diagnostic Tool, and got this support number from the applet (***-ASK-*WDC). After going through a short phone tree, I mistakenly pressed "*" instead of "*" for hard disk drive support. The "*" option got me to Network Support, but instead of transferring me to another section, the tech walked me through the entire process of recogizing the drive, formatting it, and cloning my existing hard drive. It was a massive relief after six fruitless calls to Dell, ending with "You have to purchase a software warranty for us to help you further." (They couldn't explain why I needed a software warranty for a piece of hardware, but they were clear it would cost $***...) My call to WD Support cost $*, and I was up and running within ** minutes. Western Digital rocks!
GetHuman：让我们量化一下您与Western Digital联系的经验。在1到5的范围内，如何轻松解决Western Digital问题？
~Alison：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Alison：在沟通方面，我会给他们五分之三的three。
GetHuman：Western Digital快速有效地解决问题的能力又如何呢？
~Alison：为此，我要说出五分之二的four。
GetHuman：最后-对其他Western Digital客户有何建议？
~Alison：在一天中的早些时候或深夜给他们打电话。不要忘记Western Digital可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Alison在November 15th, 2017发生的Western Digital客户服务问题中得到了一些有用的反馈和措辞。