WageWorks: Rep could barely speak English (I assumed she w...
GetHuman用户~CR来自November 19th, 2017的WageWorks条客户评论
~CR案的背景
GetHuman：~CR-您能告诉我们其他WageWorks个客户何时提起诉讼吗？
~CR：Yeah。在November 14th上是evening。
GetHuman：您是否接触到WageWorks，如果可以，怎么做？
GetHuman：这些常见的WageWorks客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~CR 常见 WageWorks 问题的列表）
~CR：“ Get insurance”是我尝试使用to call的原因。
~CR对WageWorks客户服务的评价
GetHuman：那么，您如何总结GetHuman的WageWorks客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~CR：Rep could barely speak English (I assumed she was in India or outsourced country call center). I asked a very simple FSA question about a standard drug store item and she asked if a foot insole was a medical procedure or operation type (yes Dr Scholl's foot insole). Dreadful customer service -- I ended the call by stating "The item I am asking would be known to you if you were located in the United States and shopped at a drug store. I am disconnecting this call and will try back to speak with someone in the United States who can assist me."
GetHuman：让我们量化一下您与WageWorks联系的经验。在1到5的范围内，如何轻松解决WageWorks问题？
~CR：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~CR：在沟通方面，我会给他们五分之三的five。
GetHuman：WageWorks快速有效地解决问题的能力又如何呢？
~CR：为此，我要说出五分之二的one。
GetHuman：最后-对其他WageWorks客户有何建议？
~CR：在一天中的早些时候或深夜给他们打电话。不要忘记WageWorks可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~CR在November 14th, 2017发生的WageWorks客户服务问题中得到了一些有用的反馈和措辞。