Wachovia: My question wasn't very complicated, but the re...

GetHuman用户~David S来自November 6th, 2017的Wachovia条客户评论

Background on ~David S's case

GetHuman: ~David S - can you tell our other Wachovia customers when your case took place?
~David S: Yes I can. It was afternoon, on November 1st.
GetHuman: Did you reach out to Wachovia, and if so, how?
~David S: I used the 800-922-4684 number I found for on the GetHuman Wachovia customer phone number page I was on: Wachovia Customer Service Phone Number
GetHuman: And which of these common Wachovia customer issues best describes the reason you wanted to talk to them?
(Shows ~David S a list of common Wachovia problems)
~David S: "Setup an account" was why I was trying to call.

~David S's review of Wachovia customer service

GetHuman: So how would you sum up your experience for GetHuman's Wachovia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David S: My question wasn't very complicated, but the representative I spoke with had the information I needed and communicated it clearly (as usual).
GetHuman: Let's quantify your experience contacting Wachovia. On a scale of 1 to 5, how easy is it go get help on a Wachovia problem?
~David S: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David S: I'd give them a three out of five on communication.
GetHuman: And what about Wachovia's ability to quickly and effectively address your problem?
~David S: For that I would say two out of five.
GetHuman: And finally- any advice for other Wachovia customers?
~David S: 在一天中的早些时候或深夜给他们打电话。不要忘记Wachovia可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~David S taken from his Wachovia customer service problem that occurred on November 1st, 2017.


2.00 of 5 stars | 4 reviews

~David S's Wachovia Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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