Struggling to understand if Vodafone understand...
GetHuman用户GetHuman-morris来自novembre 29º, 2017的Vodafone条客户评论
GetHuman-morris案的背景
GetHuman：GetHuman-morris-您能告诉我们其他Vodafone个客户何时提起诉讼吗？
GetHuman-morris：Yes。在novembre 26º上是morning。
GetHuman：您是否接触到Vodafone，如果可以，怎么做？
GetHuman-morris：我使用了我在GetHuman Vodafone客户电话号码页面上找到的+91-991-630-473号码：Vodafone客户服务电话号码 GetHuman：这些常见的Vodafone客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-morris 常见 Vodafone 问题的列表）
GetHuman-morris：“ Technical support”是我尝试使用to call的原因。
GetHuman-morris对Vodafone客户服务的评价
GetHuman：那么，您如何总结GetHuman的Vodafone客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-morris：Struggling to understand if Vodafone understands loyalty
GetHuman：您能从11/26/17发生的事情中告诉我们其他人吗？
GetHuman-morris：Firstly, I lost my phone on a flight to Ireland, on the **th August on the **th I reported my phone lost ,I felt this issue better dealt with on my return to the UK on the **th August. Unfortunately I was involved in an accident shortly after arriving on holiday where I received * stitches to my left forearm. On my return to the UK I went for an upgrade and thought this was dealt with on **th August, however my handset did not arrived as expected. I had to then make several more calls to Vodafone about how best to deal with the situation, and more worryingly, I've had to pay £*.** per minute for each of these calls. As I was in severe pain due to the injuries I received, I requested that my husband converse with Vodafone with my authority, regarding the upgrade, I thought I had dealt with this issue sufficiently, until several calls later on Saturday **th August, when I unfortunately discovered that none of my calls were recorded and more worrying was that my order for a replacement phone was not placed! Again I ended making numerous calls to Vodafone to try and address this issue. I am now told my order was not placed and I had to start all over again. I have now been told I will not receive a handset until Wednesday *ndSeptember! *I feel very let down by Vodafone right now. My husband has had to fly abroad to Chicago on the **th leaving me at home alone with no phone and feeling very vulnerable, especially in light of my current injury. I am horrified at the way I have been treated, especially after explaining to every staff member I spoke to (At least ** staff). I also feel I was deliberately cut off on some occasions! This, at the very least is the worst experience I have had to deal with as a customer on any level…. I am both ashamed and embarrassed at how your staff treated me, my injuries will heal, however I have huge concerns for the way you are treating costumers who may have long term disabilities and find themselves in a similar situation…. An example of this is, when I was being read out the legal conditions she laughed out loud on several occasions. I strongly suggest you review training for those staff who are dealing with the general public, as no one should have to be put through my experience and hand over their hard earned money to such a poor providers. I have always advocated for Vodafone as good phone provider, however the above experience has dramatically changed my opinion.* *I have also just been informed by my landline provider the cost of calling Vodafone on Saturday **th August was £**.**, I would like you to reimburse me this cost. *Throughout this whole experience I have had to activate my travel and health insurances, which have been outstanding, unfortunately I have not had the same experience from Vodafone.*Please explain to me what over ** years of being a loyal customer of Vodafone means, as I am seriously struggling to understand what loyalty you as an organization have to me….**Update is **nd of September, my handset finely arrived only to find they sent me the wrong sim card! After speaking to Vodafone customer services I am told they will only reimburse £** pounds only and I will receive the correct sim card on Friday *th September*Account number: XXXXXXXX
GetHuman：让我们量化一下您与Vodafone联系的经验。在1到5的范围内，如何轻松解决Vodafone问题？
GetHuman-morris：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-morris：在沟通方面，我会给他们五分之三的one。
GetHuman：Vodafone快速有效地解决问题的能力又如何呢？
GetHuman-morris：为此，我要说出五分之二的one。
GetHuman：最后-对其他Vodafone客户有何建议？
GetHuman-morris：在一天中的早些时候或深夜给他们打电话。不要忘记Vodafone可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-morris在novembre 26º, 2017发生的Vodafone客户服务问题中得到了一些有用的反馈和措辞。