Virgin Mobile without a doubt haa the worst cus...

GetHuman用户~mamacat来自November 1st, 2017的Virgin Mobile条客户评论

~mamacat案的背景

GetHuman:~mamacat-您能告诉我们其他Virgin Mobile个客户何时提起诉讼吗?
~mamacat:Yes。在October 29th上是morning。
GetHuman:您是否接触到Virgin Mobile,如果可以,怎么做?
~mamacat:我使用了我在GetHuman Virgin Mobile客户电话号码页面上找到的866-402-7366号码:Virgin Mobile客户服务电话号码
GetHuman:这些常见的Virgin Mobile客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~mamacat 常见 Virgin Mobile 问题的列表)
~mamacat:“ Cancel Service”是我尝试使用to call的原因。

~mamacat对Virgin Mobile客户服务的评价

GetHuman:那么,您如何总结GetHuman的Virgin Mobile客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~mamacat:Virgin Mobile without a doubt haa the worst customer service of any company in existence. Getting through their idiotic voice recorded phone system is enough you make you want to throw yourself out a window, once you actually get to a real advisor you are numb with frustration. I*€*ve yet to speak to anyone at Virgin Mobile with a brain, and getting your issues resolved *or even getting them to understand your issues* is impossible. *I*€*ve not been able to use my phone for over two months, it is set on auto top-up and an active credit card is attached to my account, however my phone will not top-up and I have absolutely no service. *I*€*ve had the perseverance to call them * times (that took every ounce of patience I have!) And I*€*ve emailed their customer service dept. * times. Guess what? Nothing is resolved. NO ONE EVER CALLS YOU BACK, OR EMAILS YOU BACK, OR GETS BACK WITH YOU AT ALL!*Today I called and after explaining ** ways to Sunday to the unhelpful person on the phone, I was
GetHuman:让我们量化一下您与Virgin Mobile联系的经验。在1到5的范围内,如何轻松解决Virgin Mobile问题?
~mamacat:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~mamacat:在沟通方面,我会给他们五分之三的five。
GetHuman:Virgin Mobile快速有效地解决问题的能力又如何呢?
~mamacat:为此,我要说出五分之二的five。
GetHuman:最后-对其他Virgin Mobile客户有何建议?
~mamacat:在一天中的早些时候或深夜给他们打电话。不要忘记Virgin Mobile可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~mamacat在October 29th, 2017发生的Virgin Mobile客户服务问题中得到了一些有用的反馈和措辞。

Virgin Mobile

3.38 of 5 stars | 235条评论

~mamacat的Virgin Mobile评论

寻求帮助的困难
5 5星
沟通质量
5 5星
及时和专业
5 5星
整体客户服务评分
5 5星

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