Virgin Mobile: I wanted to return my phone and cancel my accou...
GetHuman用户~lamountainer来自November 16., 2017的Virgin Mobile条客户评论
~lamountainer案的背景
GetHuman：~lamountainer-您能告诉我们其他Virgin Mobile个客户何时提起诉讼吗？
~lamountainer：Yup。在November 7.上是morning。
GetHuman：您是否接触到Virgin Mobile，如果可以，怎么做？
GetHuman：这些常见的Virgin Mobile客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~lamountainer 常见 Virgin Mobile 问题的列表）
~lamountainer：“ Overcharge/Strange charge”是我尝试使用to call的原因。
~lamountainer对Virgin Mobile客户服务的评价
GetHuman：那么，您如何总结GetHuman的Virgin Mobile客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~lamountainer：I wanted to return my phone and cancel my account. I had to spend ** minutes and spoke to * people to get my RMA and then was told to call back for account cancellation once I received the phone refund (meaning I will run into another month of service charge but luckly I have some credit from Virgin Mobile that I am not getting anyway so I don't care in this case but it may matter to you). Each transfer took less than ** sec so that was impressive. My reason for return was lack of coverage in some key areas. *st rep transferred me to tech support who told me that they had tower outage in the areas and tower will be fixed next day. When I told her one other area I also didn't have signal didn't have outage problem I was transferred to another tech support who told me the same thing and no she cannot transfer me to return. When I insisted she wanted me to understand I was "educated" about the outage issue and I said yes. So the *th person gave me RMA and the *th person told me to
GetHuman：让我们量化一下您与Virgin Mobile联系的经验。在1到5的范围内，如何轻松解决Virgin Mobile问题？
~lamountainer：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~lamountainer：在沟通方面，我会给他们五分之三的one。
GetHuman：Virgin Mobile快速有效地解决问题的能力又如何呢？
~lamountainer：为此，我要说出五分之二的five。
GetHuman：最后-对其他Virgin Mobile客户有何建议？
~lamountainer：在一天中的早些时候或深夜给他们打电话。不要忘记Virgin Mobile可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~lamountainer在November 7., 2017发生的Virgin Mobile客户服务问题中得到了一些有用的反馈和措辞。