Virgin America: Had cancel*change one leg of around trip but im...
GetHuman用户~FrenchMartini来自November 24th, 2017的Virgin America条客户评论
~FrenchMartini案的背景
GetHuman：~FrenchMartini-您能告诉我们其他Virgin America个客户何时提起诉讼吗？
~FrenchMartini：Yup。在November 14th上是morning。
GetHuman：您是否接触到Virgin America，如果可以，怎么做？
GetHuman：这些常见的Virgin America客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~FrenchMartini 常见 Virgin America 问题的列表）
~FrenchMartini：“ Baggage problem”是我尝试使用to call的原因。
~FrenchMartini对Virgin America客户服务的评价
GetHuman：那么，您如何总结GetHuman的Virgin America客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~FrenchMartini：Had cancel*change one leg of around trip but immediately used the credit to cover majority of another one way ticket, plus $*** change fee. I paid the extra amount. All was easy to self serve. However, I immediately saw that I had a commitment at the time the flight left, so I needed to change this to the next flight. On other airlines, I've been able to do this as long as within ** mins of booking without paying another change fee. So, I called and was told I have to pay another $*** fee. Agent said she is sorry but there is nothing SHE could do, giving me a hint to escalate which she gladly did and her supervisor made the change without paying the additional change fee. I appreciate the *st agent, tactfully giving me guidance for resolution.
GetHuman：让我们量化一下您与Virgin America联系的经验。在1到5的范围内，如何轻松解决Virgin America问题？
~FrenchMartini：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~FrenchMartini：在沟通方面，我会给他们五分之三的five。
GetHuman：Virgin America快速有效地解决问题的能力又如何呢？
~FrenchMartini：为此，我要说出五分之二的five。
GetHuman：最后-对其他Virgin America客户有何建议？
~FrenchMartini：在一天中的早些时候或深夜给他们打电话。不要忘记Virgin America可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~FrenchMartini在November 14th, 2017发生的Virgin America客户服务问题中得到了一些有用的反馈和措辞。