Verizon Wireless: complaint
GetHuman用户GetHuman51来自December 1st, 2017的Verizon Wireless条客户评论
GetHuman51案的背景
GetHuman：GetHuman51-您能告诉我们其他Verizon Wireless个客户何时提起诉讼吗？
GetHuman51：Sure。在November 26th上是afternoon。
GetHuman：您是否接触到Verizon Wireless，如果可以，怎么做？
GetHuman：这些常见的Verizon Wireless客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman51 常见 Verizon Wireless 问题的列表）
GetHuman51：“ Device Support”是我尝试使用to call的原因。
GetHuman51对Verizon Wireless客户服务的评价
GetHuman：那么，您如何总结GetHuman的Verizon Wireless客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman51：complaint
GetHuman：您能从11/26/17发生的事情中告诉我们其他人吗？
GetHuman51：It's a long story. Went into a Verizon store on Dec**. Paid off my device agreement for a note and ordered a note*. I wanted a **gig one since these phones can't accept SD cards. I was told it was back ordered and the anticipated ship date was the **th. So I patiently waited a week and on the **th called to check the order status to find out the phone had been shipped and delivered to the wrong address. The rep put in a ticket I was told. I called back on Jan * and was told a bunch of stuff, like i couldnt cancel the order and get a new phone sent to me because there wss sn open ticket and the phone was in transit, but also that the phone had been recovered and was being sent to me and I would have it the next day. I called the next afternoon when the phone still hadn't arrived, to be told there was no tracking information, they had no idea where the phone was, but it was coming back to them first and then it would go to me. I again asked for the order to be canceled and a new one sent and was told again it couldn't happen because the phone was in transit, which I pointed out she just told me that it wasn't in transit to me, it had to go back to Verizon first. After another hour plus long phone call I was told they had escalated the problem with FedEx to get the phone rerouted and would be delivered on Monday the *th. Low and behold the *th rolls around and no phone. So I call Verizon again, to be told after the rep did some digging that the order had in fact been cancelled on the **th of December and I was waiting for a phone that wasn't even coming! But I was not able to order a new phone that night because the original order had changed my upgrade date in the system and a person who would need to adjust the date had already left but a note would be left so that it would be taken care of the next day. Now the following day I had a busy day at work and when I come home I have * young kids so a phone call couldn't happen but I checked and the date hadn't been changed. So I called again on the *th. After an hour on the phone the date issue was corrected and I could now finally re-order my phone. But I was going to have to pay the sales tax but Verizon would credit it back on my next bill. Fine, taxes paid, phone ordered. Finally! My phone is attempted to deliver on Monday the **th, a full * weeks after my original order, only since nobody was at my home address to sign for it, it couldn't be delivered. So I had to go to the FedEx Office after hours to pick it up. Get home, get my new phone out, put on the screen protector, turn on the phone ..... and I instantly notice there is a defect in the phone screen. It's not major, it's like a pixel is missing, if the background is black you can see a speck of green light coming thru. Not serious but for a phone I'll be paying $*** for and have waited * weeks for, I am irritated! But the phone is obviously under warranty, not only under the manufacturer's * year warranty but also under the ** day return period for Verizon. So I call again, sure we can get you a new phone ordered and send you a new screen protector since you wasted yours on a defective phone, hold blah blah hold, OK an hour later, yeah you need to pay the sales tax. But don't worry we will credit it back on your next bill. I am furious!! Beyond furious, why should I have to pay sales tax again like I'm placing another order when I was sent a defective phone? Well that's the only way Verizon's system will let them do it, blah blah blah if we do the manufacturer's warranty then you will be sent a refurbished phone. This might not have been such a big deal except I've already paid this sales tax twice, I've already gone thru this twice and never have I heard have having to pay sales tax to get a warranty replacement! At this point I've been on the phone over an hour and maybe if I had known I was going to have to pay the sales tax again I would have deposited my paycheck into the bank but I didn't get to it today.
GetHuman：让我们量化一下您与Verizon Wireless联系的经验。在1到5的范围内，如何轻松解决Verizon Wireless问题？
GetHuman51：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman51：在沟通方面，我会给他们五分之三的five。
GetHuman：Verizon Wireless快速有效地解决问题的能力又如何呢？
GetHuman51：为此，我要说出五分之二的two。
GetHuman：最后-对其他Verizon Wireless客户有何建议？
GetHuman51：在一天中的早些时候或深夜给他们打电话。不要忘记Verizon Wireless可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman51在November 26th, 2017发生的Verizon Wireless客户服务问题中得到了一些有用的反馈和措辞。